POOR/INCORRECT ACCOUNTING & COMMUNICATION

On 5 July 2029 I bought membership at VHI after attending their presentation at SAFARI Nursery In Pretora. The details of the amount that I paid, as per signed contract was as follows: Activation Fee: R 30 000.00 Document Fee: R 499.00 Reliance Benefit Contribution: R 5 820.00

Because I paid everything at once, I was given discount and I was also told that I will not pay any other fees such as the "Monthly Service Fee Payments" due to the fact that I paid in full. For this reason the "Monthly Service Fee Payments was marked as N/A in Schedules 2 & 6 of the contract I signed.

In June 2021 I received notification from, VHI that I'm in arrears wrt membership fees. I then immediately addressed it by providing VHI with a copy of the signed contract and the reason why I don't owe them any membership fees. After VHI inter-departmental investigation, it was confirmed by VHI as follows on 9 June 2021:

" Thank you for taking my call just now. I sincerely apologise for the below matter. Please take note that your membership have been activated and your membership is paid in full as per your membership agreement."

"Your membership is and was not in arrears with us. Our system has been updated as per the agreement that was amended for you."

I still have the correspondence between myself & VHI wrt this unpleasant matter.

On 20 October 2025 I received an SMS from VHI Collections department indicating to me that I'm in arrears wrt my VHI Membership for an mount of R 39,722.18 and I need to pay this amount into their FNB account and sent them the "Proof of Payment",

I once again, e-mailed VHI, specifically the Collections department, explaining the detail of the contract which was signed by VHI and myself. I also forwarded them all the previous e-mail correspondence as well as yet again, provided them with a copy of the signed contract. This was all done on 21 & 22 October 2025.

On 23 October VHI Collections confirmed receipt of my e-mail as follows:

"Dear Mr. Van Rooyen Thank you for your email to our office and the contents has been noted. We are busy investigating the matter and will revert back to you soonest."

I responded by indicating to them that I don't know what is to be investigated as I've already explained everything to them and supp**** them with all of the necessary correspondence and contract to proof to them that they are wrong.

Since then I've communicated to them without ANY response.

On 5 November I wrote the following -mail to VHI:

"Good day,

Trail mail and ALL the mails which were send back and forth between myself and VHI refers. (which were send again after I was informed via SMS to pay arrears) refers.

As proven already, wrt the membership fees, whereby VHI already confirmed that I was indeed correct, referring to the signed contract, in JUNE 2021 and that I don't owe VHI ANYTHING, I want to state the following.

It's very interesting that after FOUR years, VHI tries the same trick with me again, after this issue was already resolved in June 2021. It is VERY VERY STRANGE that out of the blue, after 4 years, suddenly VHI tells me I'm in arrears.

The kind of service rendered by VHI is, to say the least, pathetic. I will NEVER recmmend VHI to anyone. I'm fed-up with this. VHI don't even have the decency, to respond to my e-mails and they were the onces who issued an sms which put my blood pressure through the roof. I had to waist my time going through all my records again just to proof my point again, as I did in June 2021 already.

For this reason I DEMAND cancellation of my membership with immediate affect. I also need confirmation that it was executed and confirmation that membership is terminated.

If do have the right to cancel my contract with VHI and I"m using it now."

Up to this date, VHI did not respond to my e-mail.

The public should be made aware of this kind of service delivery from VHI.