VHI Loyalty Bonus

We had out contact started 31/7/2014 and expired 30/08/2024 I have contacted VHI in March of 2024 and spoke to Erica Bezuidenhout from VHI till recent now changed to MERIDIAN TRAVEL SERVICES to cancel the contract it was confirmed that should I cancel the contract we will loose the Loyalty Bonus -- note nothing was mentioned of a "CERTIFICATE" also note that nothing was mentioned about a letter or something to cancel the contract. At end of August 2024 I have contacted VHI and request cancellation of contract that Expired 30/08/2024 after 10 years spoke to Roslin Mack, notice this she is working for VHI, MYTRAVELUTION and now MERIDIAN TRAVEL SERVICES. I request cancellation of the contract per telecom, again nothing was communicated to me that I need to process a letter. I ask het about the Loyalty Bonus and she requested a certificate, I have confirmed that there was no certificate issued to us and never communicated, he then told us that then we are not liable to received the Loyalty Bonus and we are denied. Notice that ROSLIN MACK also part of MYTRAVELUTION owing us R 25,000 ****** from us - RIAAZ DE KLERK We signed a contract in Sept 2023 with MYTRAVELUTION and then they will takeover the VHI - we paid a dep of R 25,000.00 and then read the contract over the weekend, I have cancelled that contract on 5th Sep 2023 within the time frame of 7 days. They cancelled the contract and confirmed they will pay back all our money and till today 08/12/2025 where they at 1st said they pay back member every Friday, now they have all sorts of excuses why not paying out. After several emails in Oct 2024 between myself and ROSLIN MACK still nothing was mentioned of a letter as cancellation was done per telecom. On the 1st Dec I received an email after 16 month from ERICA BEZUIDENHOUT (VHI) said that "DESPITE PREVIOUS REMINDERS" telling us that the contract has not been cancelled as per telecom with ROSLIN MACK and that the contract has been renewed ******* and against the law with out our FULL CONCENT and we have signed NO contract to be renewed. Contract was signed for dates July 2014 - Aug 2024 (10 years). I have requested ERICA BEZUIDENHOUT since last week that I need all the "PREVIOUS REMINDERS" so was so called mailed to to forward it to me - I have not received 1x single communication from her , but I have got is a email from ERICA BEZAUIDENHOUT email this morning 08/12/2025 said that we are liable for R 5600.00 before they will cancel the contract.

These people are ****mers as not on one vacation could they assist with cheaper holiday rates.