VHI - Loyalty Reward Super ****mers And Poor Service Company - BEWARE!!!

Do not tread near Vacation Hub International (VHI), especially if you think you are going for their 10 year Loyalty CASHBACK Reward promise. You will not see that ever, if you do not check your contract for that whole 10 years to monitor their ‘promise’ very regularly. When the 10 year is past, YOU as a customer must claim that ‘promise’, YES, your responsibility, else they just shut up, never inform you the expiration of the 10 year is approaching that your reward is due. And you only have 3 months to do that claim after the 10 year period, else they immediately reject your claim and you get NOTHING! I have been paying for 11 years, without them complaining about arrear premiums, but, comes the time for them to fulfill their commitment, they just arrogantly refuse to pay. That is oh not so ‘TREAT CUSTOMERS FAIRLY’ policy that all companies are supposed to comply with according to NCC recommendations. This place should be punished for exploiting and misleading customers that believed in their lies. I have just filed a complaint at the NCC and will also escalate this to the Ombud (CGSO). And as far as the service they claim to deliver, that is even more pathetic, in the time I was with them, I attempted twice to book at choice and time of my preference, they never could assist - always somewhere you don’t want to go or a time that is inconvenient. When sold to me, they also promised that THIS would NEVER happen, just another of their countless ****s. If you are in a similar situation, report the idiots to the regulators. Maybe they will also feel some pain like we do. Learn from me, beware and stay away from these whatever they call themselves…