Total lack of service - Vacation Recreational Services VRS

We have been having an issue with VRS for months. After many phone calls and a personal visit to ther offices in mooikloof , Pretoria the issue has still not been resolved. Whilst in the offices I have been threatened with getting the security to remove us from the office. Have left more than 1 msg for the manager Rudi to call me which still hasn’t materialized. It is clear from the communication both in writing and telephonically that some staff of VRS have been dishonest. I have been trying to make contact with Marjorie Forssman, however the staff has refused to allow me to speak with her. I urgently request Ms Forssman to contact me.