1 reviews | Active since Member
I have been with VRS/LPA since around 2008. Paid my monthly account fee and capital balance without fail. We were called in by VRS/LPA agents while away on holiday at Caribbean Estate for an offer of an upgrade. I told the sales agent that I am not interested as I am close to my 7 year no cancellation fee and will be immigrating in the near future. The sales agent insisted that I cannot just cancel as it is a 15 year contract but she can put us on another package that is on a year to year lease. The "year to year lease" was way more expensive and we'd be downgraded from a week away at Caribbean Estate to a weekend away at Crystal Springs(R24000 for a weekend away). Now that the time has come to cancel the "year to year lease" I have been told it is a 15 year contract and I must pay R15000 to get out of it. I kept recordings/ voice notes between the sales agent and I to prove I was assured it is a year to year lease but when played to the cancellation agent I'm told that it means nothing and I must still pay the R15000. Years ago my family and I lost our points as there was never availibity, you think they would reimburse me.... not a chance. If you are looking at holiday packages rather put your money away and approach companies like LekkerSlaap who will give the same holiday and same dates at a fraction of the cost without being ****med into overpriced 15 year contracts. These sales agents are well trained with their choice of words. No one in VRS/LPA care how they ruin you financially as long as they got the sale and commission.
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
48 total reviews on Hellopeter
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