Poor customer care and setvices

I brought my golf R : 30/08/2025, with the knock in an engine. The advice was to rebuild the engine which costed me R84 000 which i did pay. Since from August after pay, i never recieve any progress report about my vehicle. I contacted the lady ( Cmoner /Symoner) who i did full payment too. The only answer i recieved with a sticky attitude was engine is out to engineering no futher explanation why does it it take so long. I personally started visiting their workshop every weekend due to frustration. On the 07/12/2025 i recieve my car, i only drove +/- 250km same day a car made same knock on the engine. I towed the car back to their workshop on the 08/12/2025. I have been told that i will recieve my car next year due engineering are closed.

The issue i have is the poor service and sticky attitude from Symoner when i ask her why should i be the one who make follow up on my car , 4 months with no report.

Previously the was a white lady who used to assist me there, i never had this kind of problem every day i would be updated about my car. Now i have to wait until next year to get my car sorted