From shot nerves to relief

You walk in, and immediately think it's a human hospital. As a 'walkin-in' and them being beyond busy, I understood. Mine wasn't an emergency, yet. After waiting a bit Dr Chan Isvarlal had a look at my Luca. Earlier in the week I had a Kennel-cough inoculation done at ******-24-vet. Unbeknownst to me the vaccine (Nobivac KC) was intranasal and NOT intracut i.e. injected. Luca then spent 3 days in pain just to have gotten a granuloma/ abscess. I was freaking. Dr Isvarlal stayed calm explained everything to me and even went to fetch the "how-to" booklet of the Nobivac KC. Reading and seeing this just made me more angry, although I think that was more to help me understand what happened, how and whey - I'm not dumb when it come to medicine so wanted a proper explanation. She pre-scribed meds, gave Luc the utmost care and attention (to detail). She heard my concerns about certain medications and we both decided on the best step.

My story here - I was not received by a Veterinarian that just smiled and played with my pup. I was received by a Doctor. Proper bedside manner and got to the task at hand. Throughout my ranting she stayed calm, listened but most importantly gave Luca undivided attention. She made a diagnosis, not immediatelty based already on the wrong treatment method, but 3 checked her work.

Sometimes you need a smiley Vet for a quick shot (the correct kind) and sometimes you need a Doctor. I thank and applaud Dr Chan Isvarlal for her professionalism, calm demeanour but still kind heartedness with the patient. I'll recommend Valley Farm Animal Hospital any day.

P.S For some of the other peeps out there. Get medical insurance for your companions. It will save you a lot of heartache and stress. Just like you need Medicaid, so do they. And it's really not expensive, there are some great plans out there.