VF
Valley Farm Animal Hospital
Unclaimed Business
VF
Valley Farm Animal Hospital
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Valley Farm Animal Hospital receives sharply divided feedback. Positive reviewers praise the professionalism of specific veterinarians like Dr Chan Isvarlal, highlighting thorough diagnostics, calm bedside manner, and compassionate patient care. However, a significant number of negative reviews cite high costs without conclusive diagnoses, billing concerns for overnight stays, and serious administrative errors including incorrect cremation handling. Multiple reviewers express frustration over poor communication, perceived rudeness from management, and a sense that complaints are dismissed rather than resolved.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.3|9 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Valley Farm Animal Hospital
Based on recent customer reviews, Valley Farm Animal Hospital receives sharply divided feedback. Positive reviewers praise the professionalism of specific veterinarians like Dr Chan Isvarlal, highlighting thorough diagnostics, calm bedside manner, and compassionate patient care. However, a significant number of negative reviews cite high costs without conclusive diagnoses, billing concerns for overnight stays, and serious administrative errors including incorrect cremation handling. Multiple reviewers express frustration over poor communication, perceived rudeness from management, and a sense that complaints are dismissed rather than resolved.
Valley Farm Animal Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Valley Farm Animal Hospital across 54 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Les K
1 reviews | Active since Jan 2020
17 Feb 2026, 18:18
*********** and rip-off artists to boot
Paid over R5500 for one nights stay over without any conclusive diagnosis and no improvement. In desperation decided to move to another vet and they managed to diagnose the issue within 15 (yes, fifteen) minutes doing some simple diagnostic tests which Valley Farm neglected to do. *********** and ******* artists to boot. For example, charged R375 rand for each updating call that could not have lasted 2 minutes each. Will provide all the case particulars to the Veterinary Council - let’s see what constitutes ethical behaviour and/or incompetence.
Helpful (0)
|Replies (0)LK
Les K
1 reviews | Active since Jan 2020
17 Feb 2026, 18:18
*********** and rip-off artists to boot
Paid over R5500 for one nights stay over without any conclusive diagnosis and no improvement. In desperation decided to move to another vet and they managed to diagnose the issue within 15 (yes, fifteen) minutes doing some simple diagnostic tests which Valley Farm neglected to do. *********** and ******* artists to boot. For example, charged R375 rand for each updating call that could not have lasted 2 minutes each. Will provide all the case particulars to the Veterinary Council - let’s see what constitutes ethical behaviour and/or incompetence.
0
Replies (0)LK
LEE K
1 reviews | Active since Jan 2020
4 Feb 2026, 20:11
Thank full!!!
I just want to thank Valley farm for everything they did for my baby girl. Trying to save her after an mis diagnosis by a previous vet. Thank you for taking such good care of her in her last few days alive. Thank you for always keeping us updated sending pictures and calling back when we leave a message 🙏🏻 I will ever be thankful that you tried to save my babies life 🙌🏻 Unfortunately she didn’t make it, we miss her every second. My little angel got her wings this afternoon 😞❤️🩹 I will forever be great full that you guys did your best with her.
Helpful (0)
|Replies (0)LK
LEE K
1 reviews | Active since Jan 2020
4 Feb 2026, 20:11
Thank full!!!
I just want to thank Valley farm for everything they did for my baby girl. Trying to save her after an mis diagnosis by a previous vet. Thank you for taking such good care of her in her last few days alive. Thank you for always keeping us updated sending pictures and calling back when we leave a message 🙏🏻 I will ever be thankful that you tried to save my babies life 🙌🏻 Unfortunately she didn’t make it, we miss her every second. My little angel got her wings this afternoon 😞❤️🩹 I will forever be great full that you guys did your best with her.
0
Replies (0)RA
Rishaad A
1 reviews | Active since Jan 2020
6 Jan 2026, 10:10
Poor Service
I had to put my dog, Juju, down on 26 December 2025 at Valley Farm. I chose the cremation option, but as of 6 January 2026 we still haven’t received the ashes. My wife and kids are worried that we may not get the correct remains. Waiting three weeks feels like very poor service.
Helpful (0)
|Replies (0)RA
Rishaad A
1 reviews | Active since Jan 2020
6 Jan 2026, 10:10
Poor Service
I had to put my dog, Juju, down on 26 December 2025 at Valley Farm. I chose the cremation option, but as of 6 January 2026 we still haven’t received the ashes. My wife and kids are worried that we may not get the correct remains. Waiting three weeks feels like very poor service.
0
Replies (0)GS
Gedry S
1 reviews | Active since Jan 2020
7 Dec 2025, 05:44
From shot nerves to relief
You walk in, and immediately think it's a human hospital. As a 'walkin-in' and them being beyond busy, I understood. Mine wasn't an emergency, yet. After waiting a bit Dr Chan Isvarlal had a look at my Luca. Earlier in the week I had a Kennel-cough inoculation done at ******-24-vet. Unbeknownst to me the vaccine (Nobivac KC) was intranasal and NOT intracut i.e. injected. Luca then spent 3 days in pain just to have gotten a granuloma/ abscess. I was freaking. Dr Isvarlal stayed calm explained everything to me and even went to fetch the "how-to" booklet of the Nobivac KC. Reading and seeing this just made me more angry, although I think that was more to help me understand what happened, how and whey - I'm not dumb when it come to medicine so wanted a proper explanation. She pre-scribed meds, gave Luc the utmost care and attention (to detail). She heard my concerns about certain medications and we both decided on the best step. My story here - I was not received by a Veterinarian that just smiled and played with my pup. I was received by a Doctor. Proper bedside manner and got to the task at hand. Throughout my ranting she stayed calm, listened but most importantly gave Luca undivided attention. She made a diagnosis, not immediatelty based already on the wrong treatment method, but 3 checked her work. Sometimes you need a smiley Vet for a quick shot (the correct kind) and sometimes you need a Doctor. I thank and applaud Dr Chan Isvarlal for her professionalism, calm demeanour but still kind heartedness with the patient. I'll recommend Valley Farm Animal Hospital any day. P.S For some of the other peeps out there. Get medical insurance for your companions. It will save you a lot of heartache and stress. Just like you need Medicaid, so do they. And it's really not expensive, there are some great plans out there.
Helpful (0)
|Replies (0)GS
Gedry S
1 reviews | Active since Jan 2020
7 Dec 2025, 05:44
From shot nerves to relief
You walk in, and immediately think it's a human hospital. As a 'walkin-in' and them being beyond busy, I understood. Mine wasn't an emergency, yet. After waiting a bit Dr Chan Isvarlal had a look at my Luca. Earlier in the week I had a Kennel-cough inoculation done at ******-24-vet. Unbeknownst to me the vaccine (Nobivac KC) was intranasal and NOT intracut i.e. injected. Luca then spent 3 days in pain just to have gotten a granuloma/ abscess. I was freaking. Dr Isvarlal stayed calm explained everything to me and even went to fetch the "how-to" booklet of the Nobivac KC. Reading and seeing this just made me more angry, although I think that was more to help me understand what happened, how and whey - I'm not dumb when it come to medicine so wanted a proper explanation. She pre-scribed meds, gave Luc the utmost care and attention (to detail). She heard my concerns about certain medications and we both decided on the best step. My story here - I was not received by a Veterinarian that just smiled and played with my pup. I was received by a Doctor. Proper bedside manner and got to the task at hand. Throughout my ranting she stayed calm, listened but most importantly gave Luca undivided attention. She made a diagnosis, not immediatelty based already on the wrong treatment method, but 3 checked her work. Sometimes you need a smiley Vet for a quick shot (the correct kind) and sometimes you need a Doctor. I thank and applaud Dr Chan Isvarlal for her professionalism, calm demeanour but still kind heartedness with the patient. I'll recommend Valley Farm Animal Hospital any day. P.S For some of the other peeps out there. Get medical insurance for your companions. It will save you a lot of heartache and stress. Just like you need Medicaid, so do they. And it's really not expensive, there are some great plans out there.
0
Replies (0)JR
Jolene R
1 reviews | Active since Jan 2020
23 Nov 2025, 11:03
The most unsettling experiences.
Absolutely zero people skills. Zero empathy. Zero compassion. Zero attention to detail. Zero remorse. Zero professionalism. Zero respect. Zero pride. This place is just any pet's worse nightmare !! And the weird thing about them, when granting them an opportunity to answer questions about their wrong doings, they just simply ignore you... Pootpraktyk, um, what a **** reality of what they are actually doing and what they are about, etc. This is definitely not the true reflection of who they are. But justice will always prevail. Remember this Valley Farm Animal Hospital !! Remember this...
Helpful (0)
|Replies (0)JR
Jolene R
1 reviews | Active since Jan 2020
23 Nov 2025, 11:03
The most unsettling experiences.
Absolutely zero people skills. Zero empathy. Zero compassion. Zero attention to detail. Zero remorse. Zero professionalism. Zero respect. Zero pride. This place is just any pet's worse nightmare !! And the weird thing about them, when granting them an opportunity to answer questions about their wrong doings, they just simply ignore you... Pootpraktyk, um, what a **** reality of what they are actually doing and what they are about, etc. This is definitely not the true reflection of who they are. But justice will always prevail. Remember this Valley Farm Animal Hospital !! Remember this...
0
Replies (0)LS
AT
Antonio T
1 reviews | Active since Jan 2020
5 Sept 2025, 17:20
BEST VET IN PRETORIA??
We have Pekenise dogs, and used Valley Farm for the last 5 years without any problems or anything to complain about. Absolutely BRILLIANTLY trained staff and dedicated professionals that upholds the welfare of each patient incredibly high. Very happy with them, thank you truely for your awesome work.
Helpful (0)
|Replies (0)AT
Antonio T
1 reviews | Active since Jan 2020
5 Sept 2025, 17:20
BEST VET IN PRETORIA??
We have Pekenise dogs, and used Valley Farm for the last 5 years without any problems or anything to complain about. Absolutely BRILLIANTLY trained staff and dedicated professionals that upholds the welfare of each patient incredibly high. Very happy with them, thank you truely for your awesome work.
0
Replies (0)LS