Valr poor customer service, No sense of Urgency

**POOR CUSTOMER SERVICE**

I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds.

Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents.

It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate.

I urgently need to access my funds, but they are not attending to my issue.