🚨 Absolutely the Worst Courier Service – Zero Accountability, Endless Excuses

I am a seller on Makro, and dealing with Value Express Korea has been one of the most frustrating business experiences of my life.

I had a shipment booked for collection on 4 February. Today is 13 February and the parcel is STILL sitting with me.

Since the booking date, I have: • Called repeatedly • Followed up every second day • Been given the same scripted excuses over and over

Each time I’m told: • “We are experiencing a backlog” • “Operations has escalated this” • “It will be collected today”

And every single time — nothing happens.

No pickup. No proactive communication. No accountability.

As a business owner, this is unacceptable. My customers are delayed, my reputation is affected, and I’m the one left looking unprofessional — all because Value Express cannot do the one job a courier exists to do: collect parcels.

What makes this worse is that other couriers perform significantly better. Even alternative services I’ve used manage next-day collections without drama. With Value Express, it’s just empty promises and endless call-centre apologies.

I genuinely do not understand why Makro partners with this courier, because the service level reflects extremely poorly on sellers who are forced to rely on them.

If you value your business, your time, or your sanity — avoid Value Express at all costs.