Be careful when using Van Acht! Rather buy elsewhere!!

I was referred to Van Acht for my doors and wooden products for a construction project. Total number of doors required is 33, plus 6 garage doors.

We sourced 33 door frames in April this year. Thereafter 6 entrance doors were acquired around mid year. Finally 6 exterior doors were taken in September. We also sourced all of our accessories from them at that point: hinges, door handles and locks. The entrance doors were installed around July, and the exterior doors in September.

At this point, I noticed that one of the exterior doors was not finished properly. The veneer was pulling away at a portion of the door. I was also informed by the site manager that one of the entrance doors (which is quite expensive) was not aligning with the frame.

I informed Van Acht that we has issues with these doors, and an assessor was sent to site to inspect the doors.

Feedback was that the doors were not sealed and that it was our fault that the doors had issues. I must point out that the rainy season had not started and out of 12 doors two had different issues. All the other doors were unaffected. When I raised this, the 2 doors were collected for a detailed analysis. When I got them back, the exterior door was slightly better, the other one was worse than before.

No further assistance has been offered from them.

If you buy anything from Van Acht, please check the goods thoroughly immediately. Check the finish of the products and make 100% sure that nothing is loose! Also make sure that the doors that you buy are absolutely straight - you will get no support and illogical excuses from them if you do not do this.

I still require 16 doors and 6 garage doors for the completion of my project. I will definitely be sourcing these products from a different supplier.

The minimum rating that I can set is 1 star - they do not even deserve that.