Extremely Unpleasant Experience

The van Biljoen's Repair Team was very quick and eager in response to have my washing machine repaired, and collected the machine (at a fee) the very same day. They promised a quote 1-3 days later. After TWO WEEKS of trying to speak to the correct person, and enduring extremely impolite telephone conversations, with different reasons for not having an answer about the machine, I was at my wits end. Firstly, I was told that they do not have a "mother board" in stock, to which my answer was, that there's nothing wrong with the "mother" circuit board, and that it was only the door mechanism which needed attention. Thereafter I was told that they don't have the correct technician available to work on the mother board (yes again!). Oh, and that they don't have a door mechanism in stock. I phoned their own appliance parts division to check on stock before I had the machine collected. There are three admin ladies working in the repairs department, who all seem to be in on the same agenda - whatever it may be. The final call I received, was that they can not repair the machine - R1208.50 later. I subsequently called another Appliance Repair Company in Pretoria, had the machine collected, received a quote 1 day later, and the machine is being fixed as we speak. And NOTHING to do with the "mother" circuit board, which is still in perfect working order, and always has been. The water pump also needed attention, which did not give any problems before it went to Van Biljoen's. From my first repair experience with van Biljoen's some years ago, to the last, there seems to be a huge deterioration in level of service. What a disappointment.