Very very bad service

There is a lady, Janette, who occationally works as pharmacist assistant. She has no idea what she is doing. She doesn't know how to get my repeat scrips on the computer, repeatedly telling me I need a new script. She doesn't know where to find "to follow" medicine that has been paid for and needs to be collected, she looked through the delivery packages and told me she couldn't find it. I had to wait in the queque again for a second time in 2 days because she doesn't know what is going on. She needs to have training or she needs to go because she is a menace to this pharmacy with otherwise plausable service. Surely there are .ore quofied people waiting to do this job.