RS
Roline S
Active since Nov 2016
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Path-etic service stay away.
Path-etic service. For the first time ever I was forced to use Pathcare in stead of Lancet for blood tests. What a pathetic place. Backyard operation. Refuses to give me my own results, app doesn't work, lies about results not out yet. Email takes forever to arrive. These people are re-inventing the wheel! Seems they are stuck in the 1970's. Very very bad. Avoid at all costs.
53 replies
7 months ago
Very very bad service
There is a lady, Janette, who occationally works as pharmacist assistant. She has no idea what she is doing. She doesn't know how to get my repeat scrips on the computer, repeatedly telling me I need a new script. She doesn't know where to find "to follow" medicine that has been paid for and needs to be collected, she looked through the delivery packages and told me she couldn't find it. I had to wait in the queque again for a second time in 2 days because she doesn't know what is going on. She needs to have training or she needs to go because she is a menace to this pharmacy with otherwise plausable service. Surely there are .ore quofied people waiting to do this job.
0 replies
14 months ago
Non payment of legitimate claims escalating
Please be aware that Profmed tries to find more and more ways not to pay for legitimate claims. Every time there is more documentation or some report necessary that wasn't the case before. I have been a member for 7 years and I can report that it is a huge problem now. Claims are not paid and the member has to figure out why and is then informed that there was more documentation needed but this was never communicated to the member. I am warning new members or people who might consider joining Profmed of this problem. No communication no payment pf claoms and terrible terrible service.
142 replies
15 months ago
FNB Debit card disfunction.
My debit card was replaced during November 2024 because the old one expired. The new card does not work when tapped at pay points. I have been informed by many sales staff at shop counters that this is a common problem with FNB cards. I continuously have to insert the card at POS machines after I tried to tap it as it should work. My expired card did not give me any problem with the tap function. I am extremely disappointed, once again with the service and products of FNB. Other potential clients should take note and stay away.
56 replies
15 months ago
Very bad service and ******* irregular medicine distribution.
I had to get self-medication at the counter. I waited for a while but only the prescription counter was attended to. One of the attendants at the prescription counter came to the printer at the self-medication counter to get a print off the printer right in front of me on the self-medication counter. She ignored me completely. After she finished helping the patient she was busy with she still did not attend to me. My friend went to the prescription counter to ask if the self-medication counter is not attended to. Only then she came over to me and acknowledged me. She wanted a Clicks card to get the details of the patient as required by law for the scheduled medication I asked for. I don't have a Clicks card, so she used my friend's Clicks card and used his details for my medication. Surely, and according to a notice at this very counter, this is irregular. When I got to the payment counter I was met with another very unfriendly character, after I tapped my card the transaction was not complete but he said nothing he just stared at me as if I should know what the problem is. This branch of Clicks is the worst I have ever been to and I will, and warn other shoppers to as well, avoid it as far as possible. Very very bad service attitude and ******* irregular dealings with scheduled medicine.
0 replies
33 months ago
FNB Freezes yoir account without warning when you change your password.
Please be aware that even though you are permitted to change you password online you still have to go to a branch or ATM to authenticate. There is no warning about this anywhere so be prepared to go to a bank befpre ypu change your password otherwise your account is frozen and you can't access it.
60 replies
63 months ago
FNB HAS NO CUSTOMER SERVICE
I need to warn the general public against FNB banking so-called "customer service". I have had (and am still having) the worst experience I have ever had with any bank. There was a fraudulent internet purchase transaction against my account and I notified the "customer service" the moment it happened on 21 December 2020. I was told to fill in a form and e-mail it back which I did. I was assured and even promosed the matter will be solved within 14 working days and the transaction will be reversed. I am still, after a month of back and forth communication via e-mail and numerous excuses why the transaction can not be reversed, waiting for my money which it seems FNB is incapable of reversing because of sheer incompetence. I can not call them as "customer service" is a network of menus and calls being cut off, holding on for more than 20 minutes at a time only to get into another queue which goes unanswered. When I did manage to get through to speak to a human being I explained my situation over and over again and the answer was "oh you need to speak to this dept and that dept" but I never get to speak to anyone I am "supposed to". Honestly I think they have no idea whatsoever what to do with my question and just keep tossing my call around. I logged a complaint at the complaint number but all I that was said was "send your e-mail to this address" and no further correspondence. The number is 087 577 4107. It's useless. To this day 1 February 2021 I have only had promises and no action on this problem. after explaining thousands of time what the problem is I received an e-mail today which explains that I need to talk to the merchant who took my money without my permission first!! I am so finished and I hope that other prospective clients of FNB will read this and be warned about the supreme lack of service and help and reconsider their application to FNB. I am ashamed to be a loyal long-standing "customer/ client" of FNB. They obviously have no clue what a client is.
61 replies
65 months ago
Rude call centre agent.
I was shocked when a fraudulent transaction was processed on my bank account and could barely find the bank's number to call. After I waited a bit because their line was busy my call was answered by Sonwabo. He talked unclearly and I had to ask him to repeat everything he said as I could not understand. He became very irritated with me and was rude and impatient. He then gave the call to someone else again I had to wait in the que. This call centre agent does not deserve the job.
56 replies
115 months ago
Dissapointingly bad service
<p>When we joined Neotel we were so impressed with their service good customer relations. They would send out someone the same day when we had a problem with our internet connection.</p> <p>Now 18 month later we can not say the same. Our internet service had been interupted all the time for the past weeks. When we tried to call the call centre we could not even hear the customer service agent on the other side due to so much background noise on their side. I was promised they would call me back. I am still waiting. Today I had to call again and the agent helped me to connect to the router interphase when the call dropped and was dead again. In the mean time no internet again. I am now desperate. When will I be heard and my problem be fixed? Shame on you Neotel, I referred a lot of people to you because you used to have good service.</p>
135 replies
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1 Star
9 (100%)