PathCare Vermaak
Verified Business
|1.3|9 Reviews (last 12 months)|Responds in 20h 13m
PathCare Vermaak
Verified Business
|1.3
9 Reviews (last 12 months)
Responds in 20h 13m
Performance(last 12 months):
Ranked In Health & Medical
#48Reply Time
20h 13mNPS Score
-75Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 22h 45m
Ranking
#48
in Health & Medical
Reply Time
20h 13m
NPS Score
-75
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 22h 45m
Review Distribution
1.3|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Leonie M
1 reviews | Active since Jan 2021
19 May 2026, 18:11
Incompetence makes my blood boil
Incompetence at its best .Didn't submit claims on time and on the correct forms. Submitted claims twice. After several telephonically conversations and emails they proceeded to send it to lawyers. The medical aid clearly stated the problem. They just ignored it. Please think twice when using them. This is now almost a year since we engaged with them over this matter. I think they don't know how to fix their mistake. An apology is owed for all the inconvenience they caused. ( time and money wasted)
Helpful (0)
|Replies (4)LM
Leonie M
1 reviews | Active since Jan 2021
19 May 2026, 18:11
Incompetence makes my blood boil
Incompetence at its best .Didn't submit claims on time and on the correct forms. Submitted claims twice. After several telephonically conversations and emails they proceeded to send it to lawyers. The medical aid clearly stated the problem. They just ignored it. Please think twice when using them. This is now almost a year since we engaged with them over this matter. I think they don't know how to fix their mistake. An apology is owed for all the inconvenience they caused. ( time and money wasted)
0
Replies (4)JN
Jemma N
1 reviews | Active since Aug 2022
13 May 2026, 12:41
SHOCKING “service”
How can you demand payment of R6523.20 to “avoid further action” without telling me what the payment is for. I try calling and sending mails but no one can send me the document so how must I know what I’m paying for???
Helpful (0)
|Replies (2)JN
Jemma N
1 reviews | Active since Aug 2022
13 May 2026, 12:41
SHOCKING “service”
How can you demand payment of R6523.20 to “avoid further action” without telling me what the payment is for. I try calling and sending mails but no one can send me the document so how must I know what I’m paying for???
0
Replies (2)BT
Bongiwe T
1 reviews | Active since Sept 2020
24 Mar 2026, 10:18
Bad service
Good morning I am not happy with Pathcare Vermaak as the medical has paid however the statement from them reflect the differed amount. I have spent 20 minutes and the calls were made in the past weeks regrading the same issue. addressing the same matter. Worst part of all, the tariff charged are not the same Kind Regards Bongiwe
Helpful (0)
|Replies (2)BT
Bongiwe T
1 reviews | Active since Sept 2020
24 Mar 2026, 10:18
Bad service
Good morning I am not happy with Pathcare Vermaak as the medical has paid however the statement from them reflect the differed amount. I have spent 20 minutes and the calls were made in the past weeks regrading the same issue. addressing the same matter. Worst part of all, the tariff charged are not the same Kind Regards Bongiwe
0
Replies (2)A
Anonymous
1 reviews | Active since May 2016
4 Mar 2026, 17:55
*****ulent Activity
I received a call from the call centre asking about the account and I raised several RED FLAGS and I would like this addressed IMMEDIATELY. Discovery Paid R1691.70 Vermaak/Landau Claims to receive: R1367 Vermaak/Landau Settlement: R1624.22 Based on what Discovery Paid and what Vermaak/Landau received does not match and there is R257.22 unaccounted for. I have ATTACHED the proof of payment from Discovery and other RELEVANT documentation. Your response in this matter is needed to address what seems to be *****ulent and incorrect activity.
Helpful (0)
|Replies (7)A
Anonymous
1 reviews | Active since May 2016
4 Mar 2026, 17:55
*****ulent Activity
I received a call from the call centre asking about the account and I raised several RED FLAGS and I would like this addressed IMMEDIATELY. Discovery Paid R1691.70 Vermaak/Landau Claims to receive: R1367 Vermaak/Landau Settlement: R1624.22 Based on what Discovery Paid and what Vermaak/Landau received does not match and there is R257.22 unaccounted for. I have ATTACHED the proof of payment from Discovery and other RELEVANT documentation. Your response in this matter is needed to address what seems to be *****ulent and incorrect activity.
0
Replies (7)GBG
G.J Bronkhorst Gerhardus
1 reviews | Active since Nov 2011
25 Nov 2025, 11:43
Poor service desperate for payments
Made a payment last month as soon as I got the invoice. Then again received a notification that the money is outstanding! Had to send emails and numerous phone calls only to be told yes they did receive a payment. We told the person that the balance of around R190 will be paid END OF NOVEMBER!! straight afterwards I received communication, the balance is still outstanding. Today I receive a threat that I will be handed over to the sheriff if immediate payment is not made!!!! What the hell! Are you do desperate for money???? I will NEVER deal with vermaak again. Shame inflation must have hit you hard!
Helpful (0)
|Replies (1)GBG
G.J Bronkhorst Gerhardus
1 reviews | Active since Nov 2011
25 Nov 2025, 11:43
Poor service desperate for payments
Made a payment last month as soon as I got the invoice. Then again received a notification that the money is outstanding! Had to send emails and numerous phone calls only to be told yes they did receive a payment. We told the person that the balance of around R190 will be paid END OF NOVEMBER!! straight afterwards I received communication, the balance is still outstanding. Today I receive a threat that I will be handed over to the sheriff if immediate payment is not made!!!! What the hell! Are you do desperate for money???? I will NEVER deal with vermaak again. Shame inflation must have hit you hard!
0
Replies (1)CN
Corne N
1 reviews | Active since May 2024
14 Nov 2025, 23:17
Rude and unprofessional staff Midstream hospital branch
I had a very disappointing experience at the Pathcare Vermaak branch in Midstream Hill Hospital this morning. From the very first interaction, the staff member who assisted me, Prudence, was rude, dismissive, and completely unhelpful. Her attitude was condescending, and at no point did she show any intention of providing proper service or care. There was absolutely no reason for her to insist that my doctor resend a form he had already provided two weeks ago—especially considering he intentionally left the date blank because he is monitoring the same ongoing concerns. Instead of focusing on patient care, she created unnecessary obstacles. Visiting a pathology lab is already stressful, and the least one expects is basic courtesy and professionalism. Instead, I was made to feel like an inconvenience. I will not be returning to any Pathcare Vermaak again. Thankfully, Ampath- located just one floor up- assisted me immediately with friendly, efficient service. Pathcare Vermaak has now lost me, and by extension, all my customers, as a patient.
Helpful (0)
|Replies (2)CN
Corne N
1 reviews | Active since May 2024
14 Nov 2025, 23:17
Rude and unprofessional staff Midstream hospital branch
I had a very disappointing experience at the Pathcare Vermaak branch in Midstream Hill Hospital this morning. From the very first interaction, the staff member who assisted me, Prudence, was rude, dismissive, and completely unhelpful. Her attitude was condescending, and at no point did she show any intention of providing proper service or care. There was absolutely no reason for her to insist that my doctor resend a form he had already provided two weeks ago—especially considering he intentionally left the date blank because he is monitoring the same ongoing concerns. Instead of focusing on patient care, she created unnecessary obstacles. Visiting a pathology lab is already stressful, and the least one expects is basic courtesy and professionalism. Instead, I was made to feel like an inconvenience. I will not be returning to any Pathcare Vermaak again. Thankfully, Ampath- located just one floor up- assisted me immediately with friendly, efficient service. Pathcare Vermaak has now lost me, and by extension, all my customers, as a patient.
0
Replies (2)RS
Roline S
1 reviews | Active since Nov 2016
10 Nov 2025, 11:08
Path-etic service stay away.
Path-etic service. For the first time ever I was forced to use Pathcare in stead of Lancet for blood tests. What a pathetic place. Backyard operation. Refuses to give me my own results, app doesn't work, lies about results not out yet. Email takes forever to arrive. These people are re-inventing the wheel! Seems they are stuck in the 1970's. Very very bad. Avoid at all costs.
Helpful (0)
|Replies (1)RS
Roline S
1 reviews | Active since Nov 2016
10 Nov 2025, 11:08
Path-etic service stay away.
Path-etic service. For the first time ever I was forced to use Pathcare in stead of Lancet for blood tests. What a pathetic place. Backyard operation. Refuses to give me my own results, app doesn't work, lies about results not out yet. Email takes forever to arrive. These people are re-inventing the wheel! Seems they are stuck in the 1970's. Very very bad. Avoid at all costs.
0
Replies (1)TM
Tsiri M
1 reviews | Active since Aug 2023
17 Oct 2025, 11:48
Satisfied with how the matter was handle, i am a glad customer.
Great service feedback i got from pathcare after raising a matter that did not sit well with me. Good customer service comes a long way as much as it goes a long way, keep up and thank you
Helpful (0)
|Replies (1)TM
Tsiri M
1 reviews | Active since Aug 2023
17 Oct 2025, 11:48
Satisfied with how the matter was handle, i am a glad customer.
Great service feedback i got from pathcare after raising a matter that did not sit well with me. Good customer service comes a long way as much as it goes a long way, keep up and thank you
0
Replies (1)