Not a happy first time buyer

Ive placed an order on the 15th of December, upon check out, it said normal delivery takes 3 working days. My parcel has not left the floor until the 18th of December and then the email said 5 days, which means I wont get the gift in time for Christmas. Ive emailed numerous of times with no response. Ive eventually dialed the courier company and they said the item was still on the floor and has not left yet . The service is really not good, communication is not good and the service you promise is not being delivered.