False delivery time zero accountability

I purchased a bed on the 23 September 2025 at Vencasa Canal Walk. The Sales assistant (Sean) advised me that the mattress will arrive in 8 working days. He contacted me a day later and advised that there 'was a misunderstanding' and that the stock will only arrive in late November or early December, this is 2 months later. i have heard nothing from them since and when i prompted them for an answer a month later, they first advised they are trying to get it 'in time' whatever that means. Then later in that same conversation they advised that he has spoken to the CEO and the feedback was not positive, the bed will not make it to Cape Town before Christmas. They contacted me today advising that the bed will only be here on the 24th February 2026, this is over 5 months later. Their dealings have been totally misleading and not at all willing to assist in any manner. I must say they did ask if i wanted one that in their own words was not in a great condition but is new and only has a few stains on it alternatively i can take two singles push it together. That is their solution. i spent almost R40,000.00 on a mattress and some accessories in that store and this is how they treat their customers. They are not forthcoming at all with regards to a solution i must merely wait. The way this has been handled is unacceptable, ********* and damaging to customers.