VENCASA - TEMPUR

Called Vencasa bedfordview (15/07) and suggested that they refer to their records as I have sent several emails, called and eventually they sent 2 people to assess my mattress (using a wooden stick). They also asked me to give them another full written complaint and said that I would be provided with a written report. Still no response after a month. Their customer service is appalling and certainly doesn't live up to their advertising hype.