Active since Mar 2017
12
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12 reviews21 months ago
VENCASA - TEMPUR
Called Vencasa bedfordview (15/07) and suggested that they refer to their records as I have sent several emails, called and eventually they sent 2 people to assess my mattress (using a wooden stick). They also asked me to give them another full written complaint and said that I would be provided with a written report. Still no response after a month. Their customer service is appalling and certainly doesn't live up to their advertising hype.
0 replies
21 months ago
Telkom Harassing 85 year old pensioner
A number of years ago, Telkom offered to a product to retain my landline number that they wanted to discontinue. I agreed and Telkom sent me hardware via a courier. I then found out that my old number could NOT be retained and Telkom said I could cancel. I returned the equipment via Telkom's elected courier, unopened. Since then telkom keep hounding me for payment despite me contentiously sending proof of the return of the equipment & Telkom acknowledging my case has been resolved. Now debt collectors keep phoning me. I am 85 years old and the won't leave me alone.
0 replies
21 months ago
Vencasa ignoring my complaints
My Tempur mattress has become lumpy and uncomfortable. I weigh 50KG. The vendors, VenCase inspected the mattress and said they would revert me, but never did (1 month ago)
58 replies
26 months ago
Daddy's Deals
I had the very best experience with Daddy's Deals - I was assisted all the way as I had not dealt with them before. Most surprising as I was under the impression that exemplary service, courtesy and efficiency was a thing of the past. I would have no hesitation in recommending Daddy's Deals to all and sundry.
0 replies
30 months ago
TELKOM ADMINISTRATION IS USELESS
Telkom are hounding me with debt collectors despite the fact that I owe them nothing. When I experienced trouble with me landline I called Telkom, who in turn informed me that they were removing the existing landline due to copper cable theft. The offered me an alternative, which I agreed to provided I could retain my landline tel. no. they assured me that they would be able to do so, They sent me a parcel. via Courier. Then I received an SMS from Telkom advising me that they would provide me with an alternate tel no. As this was not acceptable I only agreed to the new contract on condition I retained me old telephone number. I called Telkom immediately cancelling the offer and asking them to collect the parcel which I had not even opened. Telkom sent Courier It No 23951070 to collect the unopened parcel on 22/02/2023. Since then I received numerous SMS’ from Telkom and called them every time repeating the circumstances that caused me to cancel the unused contract. I called Telkom numerous times, but when they started debiting my bank account _ I called the bank and advised them of the circumstances. I called Telkom ad nauseum and one staff member told me to come into their office, As I had fractured my femur this was impossible and also did not have any transport. I am a pensioner off 84 and have NEVER owed anyone money ever, Each time I called I was told that the matter would be finalised. Fortunately I kept the receipt from Courier It. Now Nu Debt, a debt collection agency is hounding me. (RefND1000540367). I have always had an unblemished credit and am not at all satisfied that me concerns were ever taken seriously. I categorically state that I NEVER made any use of device sent to me and returned it unopened. I do think that Telkom needs to get their facts straight.
0 replies
38 months ago
RAIN - AKA STORMY WEATHER AHEAD
I signed on with Rain and had a router in my study as I was experiencing frequent outages - Rain sent a technician to replace the internal router with an external one on the roof of my home. From then i on the service went from bad to worse and I have had to contact their call centre (which is outsourced in India,) I have called repeatedly for the past 8 days reporting outages for extended periods of time (up to 6 hours daily.) Every time I call I receive the same response that the matter will be escalated and either that either a technician will come and assist?and/or that I will receive a call back. I have NEVER received any response from Rain. I cancelled my contract verbally on 2nd March 2023 as I was at my wits end at their lack of response and was told that my service would be terminated after a month's time. Naturally I have paid my R529.00 iro March and have wasted a great deal of time and money on numerous fruitless calls. I would like Rain to collect their equipment and refund me asap. This has been an exercise in futility and frustration as Rain hides behind the call centre and does not attempt to ascertain what the constant protracted outages are caused by .
106 replies
56 months ago
AUTO & GENERAL SEEK TO PUNISH OLD AGE PENSIONER
Following damage caused by a water leak, I put in a claim with Auto & General, who sent out an assessor that advised me that my bedroom carpet needed immediate replacement as it constituted a health hazard in it's present condition. I waited for 3 weeks for the repair to be effected and when I complained about the length of time it was taking as I had to sleep elsewhere, the A&G complaints manager was very rude to me. Eventually the repairs were effected but out of spite A&G cancelled my policy, knowing that this would severely affect my ability to get insurance with another insurance company as this reflects very badly on a person's profile. I have taken this up with the Short Term Insurance Ombudsman, as there were other ways of terminating a policy if A&G no longer wanted me a customer. They took this action purely out of spite, knowing the stress it would cause me, especially since I am an old age pensioner.
53 replies
75 months ago
Shocking disgusting worst pool repair - by Marbelite & Pool Specialists Alberton
I called the pool Team late in December for a reliable company they could recommend - I spoke to Jaco who recommended Roy Bradbury - little did I know that they intended going into partnership. I called Roy and said that my pool was leaking and I told him I would like the leak detected and fixed. He did a few minor repairs in December and commenced with the work on 6th January - it was the most frustrating exercise with constant delays - when I enquired re progress he constantly maintained that he had done the work he said he would do - all I required was the leak fixed. He kept on scamming me out of additional funds which I paid as I felt he had me 'over a barrel'. My pool is in a deplorable state as the so called repairs are sub standard and it is in a far worse state than when he commenced the job. Total cost thus far R10 400 Roy has embarked on another ploy - his partner(Jaco) gave me a quote for R7 582.23 to replace the mosaic (that Roy's workmen destroyed) Jaco verbally reduced this amount to R5 500. Jaco also agreed that the work was unacceptable and provided me with a quote for R9926.28 to redo the 'work' that Roy had done. I have no intention of throwing good money after bad and would not consider having anything further to do with Marbelite & Pool Specialists ever. I feel that this whole scheme was perpetrated on me as I was considered a easy target being a old age pensioner & a widow to boot. I am further astounded at the temerity of quoting the word 'specialists' in the name of the business
0 replies
78 months ago
APPALLING SERVICE FROM DSTV
Notwithstanding the fact that I finally received a response to my numerous emails the fact that I was advised by DSTV that I would be debited with R39 instead of R431 on 1/11/2019. No apology nor mention was made regarding the incorrect information. Typical!!!!!
210 replies
78 months ago
APPALLING SERVICE from DSTV
I was overcharged when I enquired re the special rugby offer that YEI had negotiated. Every time I called customer care my concerns were not attended to instead the overcharging continued, I have sent numerous emails,enquired on DSTV facebook messenger and no one is prepared to reconcile my account - I was advised that me aaccount would be debited with R39 on 1/11 and instead my banking account was debited with R431.47 - I called Customer care without success. I am a panelist and am sure that is a reason that no-one is prepared to assist Multichoice excels in 'pass the buck' strategy. I am wondering if they are capable and or interested in assisting me! I was one of the first people to subscribe to the then MNET and never experienced this degree of incompetence and disinterest in my real concerns. I presume they are of the opinion that if they ignore me the problem will disappear
525 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
11 (91.66666666666667%)