Worst fast food experience and not even I am sorry

I am very disappointed being a first time customer. waiting for 3 hours and not being told by the owner that there is a waiting time. I will never ever come to this place again and be assured the rest of Kleinmond will know of the bad service. what was so disgusting is that the owner drinking alcohol while his shop is in a mess. This place was the worst experience ever. People that came way after me was served. how does that work. this will go on social media. I can promise you that.