🚨 BUYER BEWARE: Vape Junction Rietfontein

DEFECTIVE PRODUCT & COMPLETE DISREGARD FOR CONSUMER RIGHTS

Business: Vape Junction Rietfontein Date of Purchase: 28 February 2026 Product: Life Pod Eco Vape Device

On 28 February 2026 I purchased a Life Pod Eco vape device from Vape Junction Rietfontein. This product is advertised and sold with an estimated lifespan of approximately 8,000 puffs. Within less than one week of normal, everyday use, the device began producing an unpleasant burnt taste, rendering it completely unusable and unfit for its intended purpose.

I returned to the store to report the defect and seek resolution. Rather than being assisted in any reasonable manner, I was met with complete indifference and a refusal to accept any responsibility for the defective product. No replacement, repair, or refund was offered.

This is a direct violation of my rights under the Consumer Protection Act 68 of 2008, specifically:

► Section 55 - which guarantees every consumer the right to receive goods of good quality, free of defects, and fit for the purpose for which they are intended and marketed.

► Section 56 - which provides an automatic 6-month imp**** warranty on all goods purchased. Within this period, if goods are found to be defective, the consumer is entitled to a repair, replacement, OR full refund - at the CONSUMER'S discretion, not the retailer's.

The store's attempt to dismiss this complaint by classifying the product as a "consumable" holds no legal merit under the CPA. A consumable product is still required to perform as advertised for its stated lifespan.

I am calling on Vape Junction Rietfontein to: 1. Immediately replace or refund the defective product 2. Train their staff on South African consumer rights 3. Review their customer service policies

To any current or prospective customers reading this - please be aware that based on my experience, this store shows little regard for customers once a sale has been completed. I strongly advise caution before making any purchase here.

If you have experienced similar treatment, please just wanted to let you know, know you rights