2 weeks of disappointment after paying so much money

I’m writing this out of frustration and anger. Your enrollment has been poor. My brother still hasn’t been fully enrolled and classes are starting next. For two weeks we have been following up on the same issue. The Sandton campus can’t resolve it and National is telling us it should be resolved there. Registering was been fully paid up but process of enrolment is stuck. He can’t access timetable on access the intranet. This is also causing an inconvenience with the bursary he has. They’ve been waiting for finalisation of everything and nothing is happening. Please resolve this asap as the kid needs to start classes on Monday