Very poor communication or rather lack of

Emeris Durban North, your lack of service is disappointing and frustrating. We pay alot of money to send our children to your institution hence it is very frustrating when we try to email(no response) phone(rings on n on, the relevant department doesn't even answer) visit in person & we are told to login to the portal, please listen to us the portal is not automatically subtracting the bursary amounts for those that have a distinction pass. We are trying to sort out reregistrations and make payments.

You really need to get your act together, maybe employ more support staff especially during the registration period, in order to give parents and students a seamless process.