Negligence and Lack of Transparency

I write this review in complete distress

We were residing at the above-mentioned property as tenants and later proceeded to purchase it through Vartrust Properties, with Renee Varejes as our property agent. While the initial interactions with Ms. Varejes were cordial, the situation deteriorated significantly after our lease expired during the property transfer process.

To avoid any further rental liabilities, we vacated the property while the transfer was still in process. During this period, locks were changed by Renee Varejes and Anchané Kriek without our knowledge or consent. When the registration was finalized, keys were couriered to us, but they were faulty and nearly impossible to use. As a result, we couriered them back to Ms. Varejes to resolve the issue.

Issues: Unprofessional and Hostile Behaviour by Anchané Kriek: Throughout the legal process, Ms. Kriek displayed persistent rudeness and hostility. She failed to engage with us in a professional manner and created an environment of unnecessary stress and conflict. We understand she has since left her firm, which reflects on the nature of her conduct.

Negligence and Lack of Transparency by Renee Varejes: Upon returning the faulty keys to Renee Varejes, we expected a prompt and professional resolution. Instead, she handed over the keys to Ms. Kriek without our consent — someone we had clearly had a strained relationship with. When asked who was in possession of our keys, Renee. Varejes refused to provide a clear answer and became combative in correspondence, even stating she would no longer engage with us. We have emails documenting this conduct.

Financial Burden Shifted to Us; Renee Varejes suggested that we should have changed the locks ourselves, passing the responsibility and cost for their decision (changing the locks without informing us) onto us. This is unacceptable, especially considering the property was in a different state than when we left it.

As of now, we still do not have access to the property, as the keys have not been handed over. Despite our repeated efforts, we have received no assistance from Renee Varejes in locating the individual who reportedly holds the keys.

This situation is unacceptable. We are already incurring bond payments on a property we are unable to access, and the lack of support and professionalism demonstrated thus far is deeply concerning.