False marketing and ********* contract sales

This form doesnt even deserve 1 STAR - False marketing and ********* contract sales. Basically I was called and advised I was due for an upgrade on a regular daily occurance and finally after much thought I accepted the call. I asked about their contract deals and was sent an email showing me different deals, I asked alot of questions regarding the device etc over the phone. I then agreed to the contract as I wanted to give them to my daughter as a gift. I then waited for delivery of my phone, airpods and fitbit3. Only to be told once receiving the phone that in order to get the other two devices I need to turn my phone on and claim it that way, very vague advice to a customer who just signed a new contract. I only put the phone on after Christmas as it was a gift for my daughter, I was moving house and decided to get the 2 extra devices as soon as we had done moving as it was over 1st January. In the first week back at workI sent a message to Mikayla asking her how I claim these extra devices she then rep**** with "The EarPods and watch are redeemable via the Samsung app. Download the app and scan the QR code from the box you received the phone and it will ask for the delivery address and will be delivered when you redeem it. I could not work out how to apply for these extra devices so I then called SAMSUNG. I spoke to a professional gentleman by the name of Muphulisi who advised me that I cannot get the fitbit3 as the black Friday special had expired and I was meant to request the devices by the 21st December, I told him that I was not advised about any expiration date when dealing Mikayla (Vasco connect, MTN, Coactivate) I have no confirmation at all from her and she never advised me of this. When calling her back and emailing her she told me she did not know about the expiry date and there was nothing she could do. She did not answer me with numerous emails instead she called me everytime but told me she didnt know about it. I then told her I wanted to cancel the contract as I would not have taken it If the extra devices werent included as I chose that specific option. She asked me if she can reverse the upgrade and I said yes. She then came back to me and said she cant reverse the upgrade as the phone had been switched on and box opened. I told her HOW was i supposed to get my vouchers and extra devices without turning the phone on to get them. She then said the wont reverse it as the phone was purchased in November and told me to call retentions. I caleld retentions and spoke to Thabile Mthembu from MTN retentions who advised I cannot cancel the contract without paying a cancellation fee which was rediculous. I went back to Mikayle to sort this out as I want a refiund for the months I have been charged for this phone snd they can take my device back, its brand new still in its box and I used it once to try redeem the vouchers. She told me she will take it up with the admin department and got a reply advising that I can cancel the contract and pay the cancellation fee and thats it. I will not except this shocking service as Mikayla advised me AT NO TIME that there was a cut off and expiration date to claim my 2 extra devices. They are ********* and ******* and I will not allow this to continue. This means that these call centre sales agents were not trained on all products and I as the client now has to pay for their error. I have all emails and correspondance attached.You will see nowhere is the expiration date advised and she still rep**** to my emails in January advising me that I have to go onto the SAMSUNG app on my phone to claim them. I would like a refund for last 3 months and they need to come and collect the phone immediately UNPROFESSIONAL people ! I see there are MANY MANY complaints about them on Hello Peter ?