SD
Samantha D
Active since Dec 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
False marketing and ********* contract sales
This form doesnt even deserve 1 STAR - False marketing and ********* contract sales. Basically I was called and advised I was due for an upgrade on a regular daily occurance and finally after much thought I accepted the call. I asked about their contract deals and was sent an email showing me different deals, I asked alot of questions regarding the device etc over the phone. I then agreed to the contract as I wanted to give them to my daughter as a gift. I then waited for delivery of my phone, airpods and fitbit3. Only to be told once receiving the phone that in order to get the other two devices I need to turn my phone on and claim it that way, very vague advice to a customer who just signed a new contract. I only put the phone on after Christmas as it was a gift for my daughter, I was moving house and decided to get the 2 extra devices as soon as we had done moving as it was over 1st January. In the first week back at workI sent a message to Mikayla asking her how I claim these extra devices she then rep**** with "The EarPods and watch are redeemable via the Samsung app. Download the app and scan the QR code from the box you received the phone and it will ask for the delivery address and will be delivered when you redeem it. I could not work out how to apply for these extra devices so I then called SAMSUNG. I spoke to a professional gentleman by the name of Muphulisi who advised me that I cannot get the fitbit3 as the black Friday special had expired and I was meant to request the devices by the 21st December, I told him that I was not advised about any expiration date when dealing Mikayla (Vasco connect, MTN, Coactivate) I have no confirmation at all from her and she never advised me of this. When calling her back and emailing her she told me she did not know about the expiry date and there was nothing she could do. She did not answer me with numerous emails instead she called me everytime but told me she didnt know about it. I then told her I wanted to cancel the contract as I would not have taken it If the extra devices werent included as I chose that specific option. She asked me if she can reverse the upgrade and I said yes. She then came back to me and said she cant reverse the upgrade as the phone had been switched on and box opened. I told her HOW was i supposed to get my vouchers and extra devices without turning the phone on to get them. She then said the wont reverse it as the phone was purchased in November and told me to call retentions. I caleld retentions and spoke to Thabile Mthembu from MTN retentions who advised I cannot cancel the contract without paying a cancellation fee which was rediculous. I went back to Mikayle to sort this out as I want a refiund for the months I have been charged for this phone snd they can take my device back, its brand new still in its box and I used it once to try redeem the vouchers. She told me she will take it up with the admin department and got a reply advising that I can cancel the contract and pay the cancellation fee and thats it. I will not except this shocking service as Mikayla advised me AT NO TIME that there was a cut off and expiration date to claim my 2 extra devices. They are ********* and ******* and I will not allow this to continue. This means that these call centre sales agents were not trained on all products and I as the client now has to pay for their error. I have all emails and correspondance attached.You will see nowhere is the expiration date advised and she still rep**** to my emails in January advising me that I have to go onto the SAMSUNG app on my phone to claim them. I would like a refund for last 3 months and they need to come and collect the phone immediately UNPROFESSIONAL people ! I see there are MANY MANY complaints about them on Hello Peter ?
0 replies
15 months ago
STILL NO FEEDBACk
And still NO RESPONSE OR A CALL from this unprofessional company !!!! Dont reply on this platform saying you will provide feedback when you DONT !
109 replies
15 months ago
Absolutly disgusting company who commits ***** and theft
If I had my way they would not get 1 star there is nothing ethical about this company. I bought a vehicle from Hyundai and was advised that included in the price of the vehicle I had a 3 year Matrix tracker policy, Hyundai did this themselves I never filled in any forms what so ever I was handed a certificate by Hyundai accounts person along with Warranty etc. 3 months after purchasing my vehicle they started debiting my account when I called them I explained that my contract was paid up as an "upfront 36 month contract" the agent on the call ended it and said nothing. These ******* continued to debit my account monthly and I was charged R3.50 per debit order and had to pay R5.00 everytime when disputing it, I then blocked them through my bank they continued to call me to tell me I havent paid and I told them everytime its not my contract to pay it was done through Hyundai...Months later I was called by Nimble attorneys stating I owed about R900 I was completely shocked and told them the same story as well as sent an email to the lady that called me from Nimble ATTORNEYS A SO CALLED "supervisor" EXPLAINING THIS ALL To date I have not had the decency of a reply or to sort this out. I now see I have been listed by this company and it is affecting my credit record !!!!!!!!!!!!!! I am so angry that they have commited ***** and the attorneys are not sorting this out. I called Matrix/Beame to ask them for a contract that i filled in and approved etc and they coouldnt find the file as it was "with the attorneys" What company in their right mnd doesnt have track of the contracts they have . I will be taking this further as they have commited *****, ****** money from my account, cost me extra fees for 2 years and now blacklisted me !!!!!!!!!
56 replies
19 months ago
Shocking service and excuses ! But very quick to take your access !
I am not even comfortable giving TIC a 1 rating there should be a ) rating. I submited a claim in June 2024 for a simple ambulance in Australia and a consultation with a doctor in Australia in May. We had to urgently pay the access of R2000 before anything was even processed. We have been given the run around ever since being told that they cannot pay this bill as they dont have the hospital or Ambulance companies banking details !!! What a joke almost 3 months going onto 4 to pay a provider overseas ??? They should be on your records, surely if you have clients travelling all over the worl you should have the hospitals details ??? ABSOLUTE shocking service from Stacy as well as the manager Noel !
0 replies
22 months ago
*******
They are ********* and *******, I paid for 5 vouchers and then had to cancel them the very next morning and requested a refund, they promised a refund and it is now a year later and they have blocked me on what's app and ignore my calls or swear at me when I call them, DISGUSTING establishment ! I have come across another 15+ people who have also been ****med by them including some pensioners !
0 replies
23 months ago
Disgusting Service and ********* behaviour from collection staff
I am so angry with the way I have been treated as a customer by Takealot ! I purchased a Russell Hobbs air fryer ages ago and it was replaced once before as the handle broke off then. When i received another item weeeeks later it was not closing properly it was getting jammed( the right drawer) so I returned it again. I have been following up on the refund and i was told by them my return has been declined and my airfryer sent back to me with the reason that it was physically damaged( on the left handle) it was perfectly fine in one piece when i sent it over to the very rude lady that hooted about 4 times when arriving at my residence within 5 seconds. So basically this rude woman damaged my airfryer in transit to the office and takealot are rejecting my return when I try explain it and prove it they keep ignoring my emails to ask whats going on as this was not my first isue I had logged with them and all i get is we will get back to you over and over again. I am disgusted and will NEVER buy from takelaot again ! This air fryer was a Russell Hobbs and i saved up for it for months and quite frankly im disappointed with the quality as it was R2999 on special at the time. I will be taking this further as this is appalling service and i will not throw R2999 down the drain due to an ********* staff member damaging my goods. Takealot you lost another client and Im going to take this further due to the fact that there is visible damage and will not refund me. Every email says we will get back to you then 3 days later the same story etc etc its been 3 weeks now 🙄🤬😡😤The staff member should be tracked and dealt with as she broke it and there is proof what left my house !
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)