TIC - Travel Insurance Consultants
Unclaimed Business
|3.3|7 Reviews (last 12 months)|This business does not respond to reviews
TIC - Travel Insurance Consultants
Unclaimed Business
|3.3
7 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3.3|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
Julia
1 reviews | Active since Mar 2026
6 Mar 2026, 10:13
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
Helpful (0)
|Replies (0)J
Julia
1 reviews | Active since Mar 2026
6 Mar 2026, 10:13
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
0
Replies (0)JH
Jurgen H
1 reviews | Active since Feb 2026
12 Feb 2026, 10:01
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
Helpful (0)
|Replies (0)JH
Jurgen H
1 reviews | Active since Feb 2026
12 Feb 2026, 10:01
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
0
Replies (0)JS
Juanita S
1 reviews | Active since Jan 2026
16 Jan 2026, 10:13
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic
Helpful (0)
|Replies (0)JS
Juanita S
1 reviews | Active since Jan 2026
16 Jan 2026, 10:13
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic
0
Replies (0)RN
Rowen N
1 reviews | Active since Mar 2009
23 Sept 2025, 15:23
Getting policy was simple online and claiming it was not as bad as expected
Getting policy was simple online and claiming it was not as bad as expected. I just needed to get relevant documents but all in all, a very smooth process.
Helpful (0)
|Replies (0)RN
Rowen N
1 reviews | Active since Mar 2009
23 Sept 2025, 15:23
Getting policy was simple online and claiming it was not as bad as expected
Getting policy was simple online and claiming it was not as bad as expected. I just needed to get relevant documents but all in all, a very smooth process.
0
Replies (0)