T-
TIC - Travel Insurance Consultants
Unclaimed Business
T-
TIC - Travel Insurance Consultants
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, TIC - Travel Insurance Consultants receives strong praise for efficient claims processing, with many customers highlighting quick payouts and a seamless online submission experience. Positive reviewers frequently commend the helpfulness and empathy of staff. However, a notable minority of customers report serious frustrations, including denied claims despite supporting documentation, poor communication between staff handling the same case, and difficulty reaching the company via phone or email. The contrast between satisfied and dissatisfied customers suggests inconsistency in service delivery, particularly during complex or disputed claims.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
20
Recommended: Likely
Review Distribution
3.7|9 Reviews
Jun '25 - May '26
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
Frequently Asked Questions About TIC - Travel Insurance Consultants
Based on recent customer reviews, TIC - Travel Insurance Consultants receives strong praise for efficient claims processing, with many customers highlighting quick payouts and a seamless online submission experience. Positive reviewers frequently commend the helpfulness and empathy of staff. However, a notable minority of customers report serious frustrations, including denied claims despite supporting documentation, poor communication between staff handling the same case, and difficulty reaching the company via phone or email. The contrast between satisfied and dissatisfied customers suggests inconsistency in service delivery, particularly during complex or disputed claims.
TIC - Travel Insurance Consultants has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked TIC - Travel Insurance Consultants across 140 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
Julia
1 reviews | Active since Jan 2020
6 Mar 2026, 08:13
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
Helpful (0)
|Replies (0)J
Julia
1 reviews | Active since Jan 2020
6 Mar 2026, 08:13
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
0
Replies (0)JH
Jurgen H
1 reviews | Active since Jan 2020
12 Feb 2026, 08:01
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
Helpful (0)
|Replies (0)JH
Jurgen H
1 reviews | Active since Jan 2020
12 Feb 2026, 08:01
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
0
Replies (0)JS
Juanita S
1 reviews | Active since Jan 2020
16 Jan 2026, 08:13
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic
Helpful (0)
|Replies (0)JS
Juanita S
1 reviews | Active since Jan 2020
16 Jan 2026, 08:13
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic
0
Replies (0)RN
Rowen N
1 reviews | Active since Jan 2020
23 Sept 2025, 13:23
Getting policy was simple online and claiming it was not as bad as expected
Getting policy was simple online and claiming it was not as bad as expected. I just needed to get relevant documents but all in all, a very smooth process.
Helpful (0)
|Replies (0)RN
Rowen N
1 reviews | Active since Jan 2020
23 Sept 2025, 13:23
Getting policy was simple online and claiming it was not as bad as expected
Getting policy was simple online and claiming it was not as bad as expected. I just needed to get relevant documents but all in all, a very smooth process.
0
Replies (0)LM
Lucky M
1 reviews | Active since Jan 2020
8 Aug 2025, 11:16
Remove me from debt review
Those guys left me with nothing but having flagged under debt review from 2017 till today. Called them in so many times but they don't answer even their emails. My life is a mess because of Msa consultants # Asia Lamara and Mohammad Lamara. My children are disappointed because of you. My loan is fully paid # 2022
Helpful (0)
|Replies (0)LM
Lucky M
1 reviews | Active since Jan 2020
8 Aug 2025, 11:16
Remove me from debt review
Those guys left me with nothing but having flagged under debt review from 2017 till today. Called them in so many times but they don't answer even their emails. My life is a mess because of Msa consultants # Asia Lamara and Mohammad Lamara. My children are disappointed because of you. My loan is fully paid # 2022
0
Replies (0)C
Colleen
1 reviews | Active since Jan 2020
5 Aug 2025, 19:55
I would like to write a review about TIC - Travel Insurance Consultants
I would like to write a review about TIC - Travel Insurance Consultants. I was so thankful that I took travel insurance with TIC. When a family emergency occurred while I was oversees, I would’ve lost a lot of money if i hadn’t taken travel insurance. I submitted a claim for trip disruption to TIC and was pleasantly surprised by the great service and that I was paid out in full for the claim. I will definitely take out travel insurance with them whenever I travel oversees. Colleen Rowley
Helpful (0)
|Replies (0)C
Colleen
1 reviews | Active since Jan 2020
5 Aug 2025, 19:55
I would like to write a review about TIC - Travel Insurance Consultants
I would like to write a review about TIC - Travel Insurance Consultants. I was so thankful that I took travel insurance with TIC. When a family emergency occurred while I was oversees, I would’ve lost a lot of money if i hadn’t taken travel insurance. I submitted a claim for trip disruption to TIC and was pleasantly surprised by the great service and that I was paid out in full for the claim. I will definitely take out travel insurance with them whenever I travel oversees. Colleen Rowley
0
Replies (0)A
MB
Mariska B
1 reviews | Active since Jan 2020
15 Jul 2025, 03:07
I submitted an insurance claim after my husband and I had to cut our trip short
I submitted an insurance claim after my husband and I had to cut our trip short. In summary, originally I was a bit confused when submitting the claims, not sure under which areas to claim, however, after submitting the documents, TIC kept on reminding me to submit the outstanding documents, then there was some confusion about the reason for claiming, where I had to phone them. After this phonecall everything changed, every person that I spoke to was so helpful, and understanding and phoned me back when they promised to do so. The claim was paid out within 5 days after final submission of the documents. Amazing company to work with! Will recommend them anyday!! Mariska Malan
Helpful (0)
|Replies (0)MB
Mariska B
1 reviews | Active since Jan 2020
15 Jul 2025, 03:07
I submitted an insurance claim after my husband and I had to cut our trip short
I submitted an insurance claim after my husband and I had to cut our trip short. In summary, originally I was a bit confused when submitting the claims, not sure under which areas to claim, however, after submitting the documents, TIC kept on reminding me to submit the outstanding documents, then there was some confusion about the reason for claiming, where I had to phone them. After this phonecall everything changed, every person that I spoke to was so helpful, and understanding and phoned me back when they promised to do so. The claim was paid out within 5 days after final submission of the documents. Amazing company to work with! Will recommend them anyday!! Mariska Malan
0
Replies (0)