URGENT: Formal Complaint & Immediate Contract Cancellation

I am beyond appalled by the utter incompetence displayed by VASCO Connect over the last 48 hours.

I have spent over an hour on hold for two consecutive days with no response. My emails are being blatantly ignored, and your WhatsApp "support" is non-existent. This isn't just poor service—it is a total failure of your operational duties.

I am demanding the immediate cancellation of my online contract. Your lack of feedback is now actively preventing me from applying for a new device. I expect written confirmation that this contract has been terminated by the end of business today. If I am ignored again, I will be escalating this matter to the Consumer Goods and Services Ombudsman without further notice.