VAT REFUND REFUSED AT ORT AIRPORT

Attempted to claim a VAT refund at ORT Airport on an invoice of R3499.00 (VAT portion R456.39) only to be told at the counter at the airport after security and passport control that no refunds are processed for VAT portion of the refunds below R500. YET the VAT for Tourists refunds site mentions cannot claim if the total invoice is under R250. Talk about FALSE ADVERTISING!!!