Best service i ever received.

Professionalism, communication, cleanliness, accommodating...these are all words that come to mind as I sit to review my experience with VDN Auto. My Mini Cooper S Clubman overheated on a Friday afternoon and was towed to its dealership and damage assessed. I was quoted 18k to replace my water pump, however i could not afford the repair and the communication from the dealer was very poor. A friend referred me to VDN, who immediately said they would assist without assessing the vehicle. I had the car transported to them and they had an assessment done and repaired everything for 8k. New pump supp**** and fitted, new thermostat supp**** and fitted along with any other fluids required. The technical ability of the engineer working on my car was beyond superb as he even went as far as to have a sit down with me before i made payment to discuss a 3-degree Celsius difference in the current running temp VS what it should be running at and explained to me why as well. He did release the car to me as the 3 deg won't cause any damage but it was worth mentioning. I was kept up to date daily without me having to ever reach out for updates. Most of the work was covered under a maintenance plan i have with the car and they managed all communication with the insurer. My car stood at the first dealership for over a week with me declining the quote on the 7th day and collecting the car that same day. My car stood at VDN for 5 days and was repaired, tested and booked out. I drove home and i could feel everything was tightened like one would feel after a minor service. I have to give it up to the team at VDN, you guys are the full package, i felt welcomed from the moment i walked in and treated like i should be, at a major manufacturers service center. I found the best workshop for my car and i trust everyone reading this will give them a go and experience what i did.