LV
Lee K
Active since Nov 2015
6
Reviews
0
Industries
Reviews
6 reviews21 months ago
Amazing Service - From smash to cash paid out.
This is just to say a huge thank you to the OUTsurance crew who work effortlessly and efficiently to ensure that me "The Customer" is cared for in an accident. They called me before i called them to say we heard you were involved in an accident and are standing by to assist in any way we can. Thankfully i was able to drive my car home and while driving i have Tracey on the line logging my incident and capturing as much details as i could provide and all the while ensuring me that everything is going to be ok. My claim was approved within 2 days and on the first day "yes there is more", someone called me from the legal team to put together a case to try and recover the excess that i am now liable to pay. @OUTsurance please continue to do what you do best and value your staff because they value us "The Customer".
56 replies
26 months ago
Best service i ever received.
Professionalism, communication, cleanliness, accommodating...these are all words that come to mind as I sit to review my experience with VDN Auto. My Mini Cooper S Clubman overheated on a Friday afternoon and was towed to its dealership and damage assessed. I was quoted 18k to replace my water pump, however i could not afford the repair and the communication from the dealer was very poor. A friend referred me to VDN, who immediately said they would assist without assessing the vehicle. I had the car transported to them and they had an assessment done and repaired everything for 8k. New pump supp**** and fitted, new thermostat supp**** and fitted along with any other fluids required. The technical ability of the engineer working on my car was beyond superb as he even went as far as to have a sit down with me before i made payment to discuss a 3-degree Celsius difference in the current running temp VS what it should be running at and explained to me why as well. He did release the car to me as the 3 deg won't cause any damage but it was worth mentioning. I was kept up to date daily without me having to ever reach out for updates. Most of the work was covered under a maintenance plan i have with the car and they managed all communication with the insurer. My car stood at the first dealership for over a week with me declining the quote on the 7th day and collecting the car that same day. My car stood at VDN for 5 days and was repaired, tested and booked out. I drove home and i could feel everything was tightened like one would feel after a minor service. I have to give it up to the team at VDN, you guys are the full package, i felt welcomed from the moment i walked in and treated like i should be, at a major manufacturers service center. I found the best workshop for my car and i trust everyone reading this will give them a go and experience what i did.
0 replies
26 months ago
No recommendations
Bad experience at the Milnerton branch, i booked my car in for an ABS light that was lit on my instrument cluster and i mentioned that at times it feels like i have a loss of power when accelerating at low revs. I was very impressed by the check in system as i decided to work from the service center because i lived too far for them to take me home. I observed the service manager taking pics of the car, making some notes, checking inside. Then the car went into the workshop and i lost line of sight. A few hours later i get told the car is ready and everything is done, attached was a recommendation to change the spark plugs and do a throttle body clean which i opted to do at a later stage, my main concern was the light, the car drove fine otherwise. I pay, get my keys after the service manager did the final test drive and i pull away however the car is jerking very bad, and i felt unsafe. I returned and asked if they could please check as something was off, they pulled it back into the workshop where after a few tests and lots of engine revving, i was told the car must stay and can't be driven as it will damage the catalytic converter (all Greek to me). I leave and went on with my day, got a call 2 hours later to say the car is ready, i can only come back the next day. The fix was to replace all the spark plugs and do a throttle body clean (amazing how they knew this beforehand). Next day i collect my car, pay and before driving off, decided to check small items, like that special nut for the wheel, and decided to open the engine bay, where i found my chrome bonnet trim was broken. I called and got assistance and quickly had 3 people standing around the car. I was told that this looks like it was repaired already, and they know how to open a bonnet without breaking anything. I drove off, got home and checked it out again, where i found that around 6 blobs of black automotive silicone were put under the chrome trim in an attempt to fix it. I took pics and because i know they dont work weekends i sent it on Monday. I was told that it looks different now and it looks like i tried to fix it at home, there is nothing they can do, and they will not replace the trim. I asked very politely for them to check in with the workshop and ask if they did break it and tried to fix it (because i also clearly recall seeing black insulation tape on the bonnet stretching down to the chrome trim when the car went out for one of its final test drives before i left the Friday. After a little wait, i got told that nobody in the workshop broke it, and nobody tried to repair it and it seems like i am trying to get something fixed for free. I urge you to please check the workshop because if someone lies about things like this, who knows what else is under the carpets. I overlooked the broken clips on the batter cover and the black silicone left of a few of the parts in the engine bay. To top it all off, when i reviewed them on their Facebook page, i lost the ability to access their page (image attached), i asked a friend to access the page and it works, however the comments for that review are blocked and my Google reviews are being deleted.
0 replies
71 months ago
No ownership taken and no customer service provided.
After applying for a consolidation loan on 23rd March 2020 to make things a bit easier to manage during this time of uncer*****y. Standard bank approved me no problem and had the account open very quickly. I gathered settlement letters as requested and handed those over to STD on 26th March who was unable to make the payment to DISCO and FNB. After DISCO bounced back, and me calling every other day to get an update they very rudely told me to make the payment myself (Mrs M Du Toit), which i gladly did once the money was transferred to me on the 6th April 2020, I supplied POP of the transaction to them. When asking for updates on the FNB payment, STD provided me with POP from 27th March 2020 and giving me a reference number to call FNB and find out what the problem is on their end as STD made the payment and can do nothing from there on out. Fast forward to today 9 June 2020 and FNB have still not received their payment, STD says there is nothing they can do and I have wasted so much energy and time in calling call centres and explaining my problem over and over again with no results to show for it. I have gone from pillar to post to try and resolve something which I cannot do anything about as I never name the transaction in the first place. I’m currently sitting waiting for a call from STD right now, was told they will call me at 9:30am, the call is yet to happen and its 12:00pm.
263 replies
73 months ago
FNB missing funds
I would like to express my frustration towards the call center assistance i have received regarding a still pending matter. A payment was made to settle my credit facility with FNB, however nobody at FNB can trace the funds, even with the proof of payment which has been supplied to them. I have spoken to so many agents (all friendly and helpful to a degree) but each one has passed me on to the next department and they cannot assist me. Then even at the department i end up in, they too cannot assist me and revert my call back to the previous department. I have left my details with 2 agents with the promise that a manager would call me....still waiting for that to happen. I have emailed the Mybranch department on instruction from an agent and had no joy, as well as the care@fnb, no response. Is there anyone at FNB that is able to assist me in finding the funds and allocating it to the correct account. I have been struggling since 27th March.
105 replies
127 months ago
Happy
I had an excellent call from 1Life just now, would like to thank the consultant who assisted me. He was very knowledgeable, well spoken, and made an effort to point out minor details that i overlooked in the past, like updating my details when changing jobs, etc. Great service.
75 replies
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3 (50%)
4 Star
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1 Star
3 (50%)