Velodyne backup and support

I am the unfortunate owner of a Velodyne SUB. I actually owned two models but after the first unit gave me problems, I got rid of it. Unfortunately in my stupidity, bought the High end sub woofer! Now I am stuck with a local distributor trying to assist as best they could but with no response or backup from the manufacturer. Without the spares, the sub is worth nothing! I've spend a lot with the distributor over the years and still think they are awesome people but, without spares or backup I am afraid they will loose business. Hopefully we won't need to go the legal route but, I will most definitely proceed with that option if not resolved swiftly. I picked up a technical problem with my sub about two years ago. Sub was inspected by a qualified technician of the importers without susses. The sub has recently expired the warranty period and suddenly the fault was identified. This resulted in a bill of huge repair cost. HUGE! Velodyne USA does not respond or give feedback on this matter.