Ver-tex Solutions
1.3|370 reviews
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Anthony D
1 reviews | Active since Member
17 Dec 2025, 06:53
Receiving SMSes although im not a client
I am not, and have never been, a customer of Vertex Solutions, yet I continue to receive monthly SMS updates relating to another client’s account.
I have contacted your support team multiple times over several months requesting that my number be removed, but the messages have continued. These SMSes contain sensitive information, including partial bank account details, which no third party should be able to see. I’m sure your actual customers would be extremely concerned about this lack of data protection.
To make matters worse, I have just been on the phone with your support team, and my call was ended before I had finished explaining the issue. At no point have I been rude or aggressive, but this situation has become extremely frustrating and unacceptable.
As I have never given consent for my number to be used, and have formally requested removal on multiple occasions, this ongoing communication appears to be in direct violation of the POPIA Act. This raises serious concerns about how personal information is handled by your company.
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Replies (165)Ver-tex Solutions's replyOfficial
17 Dec 2025, 06:59Good day Anthony van Diggelen
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
Best regards,
Ver-tex Solutions's reply17 Dec 2025, 06:59
Official
Good day Anthony van Diggelen
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
Best regards,
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Anthony D's updateReviewer Update
30 Jan 2026, 09:13Spoke to some or other supposedly higher up person who promised issue would be resolved. They said they had their IT team look into it. I can confirm they did nothing and I'm still getting the SMS's. Really disappointing and extremely poor service coming from this company. They have no need to have my number in their system and I've essentially tried everything to get this company to stop sending me SMS's to no avail.
The next step will be contacting Information Regulator of South Africa to lodge a POPIA breach complaint.
The next step will be contacting Information Regulator of South Africa to lodge a POPIA breach complaint.
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Anthony D's update30 Jan 2026, 09:13
Reviewer Update
Spoke to some or other supposedly higher up person who promised issue would be resolved. They said they had their IT team look into it. I can confirm they did nothing and I'm still getting the SMS's. Really disappointing and extremely poor service coming from this company. They have no need to have my number in their system and I've essentially tried everything to get this company to stop sending me SMS's to no avail.
The next step will be contacting Information Regulator of South Africa to lodge a POPIA breach complaint.
The next step will be contacting Information Regulator of South Africa to lodge a POPIA breach complaint.
Ver-tex Solutions's replyOfficial
30 Jan 2026, 09:18Good day Anthony van Diggelen
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
Best regards,
Ver-tex Solutions's reply30 Jan 2026, 09:18
Official
Good day Anthony van Diggelen
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
We take note of the above-mentioned review. It is very important to Ver-Tex Solutions (PTY) LTD to investigate and comprehensively respond to such reviews. We will be responding to your review as soon as we have had the opportunity to properly investigate the content. We trust that the above is in order and confirm that you will receive our soonest reply.
Regards
Ver-Tex Solutions (PTY) LTD
Best regards,