Vertex solutions my daily heartache

This company double deducted my account.when I query about it....we both agreed that since they took twice the money the following month they must not deduct anything.they did not keep their promise because the same amount was taken from my bank.i requested for a refund.Vertex solutions is taking me from pillar to post about the refund.on the 15th may I was told the money will reflect as it has been paid.today is the 18th may I called and I'm told they are waiting for money from the client.to make things worse they have finance department that process refund but when I asked to be transferred they claim there is no direct number to finance.everytime I call there is a new story.this bunch of ****s are not to be trusted