Very disappointed — a loyal customer lost

We attended the Chicago show at Montecasino on Friday evening, 24 October. The show started at 19:30 and ran for about two and a half hours, ending around 22:00. Knowing this, I booked a table at Verdicchio for 22:15 through Dineplan, as we’ve done many times before — it’s always been one of our favourite spots.

The booking was confirmed by email and SMS, and I even reconfirmed the day before. Then, fifteen minutes before the show started, while seated in the theatre, I received a call from Verdicchio saying the kitchen closes at 22:00 and asking that we come earlier.

That call left me stunned. If the kitchen closes at 22:00, why would you accept a 22:15 booking in the first place — and then still confirm it? It was completely unprofessional and frankly embarrassing, especially as we were hosting overseas guests. Trying to explain to them that the restaurant decided, at the last minute, not to honour a confirmed booking was not how I wanted the evening to end.

Verdicchio, we’ve supported you for many years, but this experience was unacceptable. You’ve lost my support, and I won’t be returning. I sincerely hope you fix your booking system and your communication with customers — no one deserves to be treated this way.