Verifi’s lack of communication

Item: Verifi
Rating: 1
Author: Mitchelle R

I sent all required documents that Verifi requested from me on the 22 June, I did not receive follow up feedback back or any acknowledgment that they are working on my case. I sent a follow email on the 25th still no response

Helpful (0)

Replies (53)

Verifi's replyOfficial

05 Jul 2023, 10:07

Dear Mitchelle R, We appreciate you taking the time to share your experience with us. We apply every caution to safeguard client’s information when we receive individual and 3rd party verification requests, which means that we verify and validate the details of the Requester and 3rd party before we continue with a request. This may cause a slight delay in receiving feedback, as we take this responsibility very seriously and follow stringent security protocols. We looked into your 3rd party request found that you are not an authorised 3rd party, therefore we cannot share the 3rd party’s information with you. Please refer to the correspondence from our Team regarding the authorised person who would need to submit your 3rd party’s request. Kind regards, The VeriFi Team

Best regards,

Verifi's reply05 Jul 2023, 10:07

Official

Best regards,