Worst customer service

my payment date is the 15th i wanted to change it n i was told its too late n that if i dont pay on the 15th i will be disconnected. I paid. Automatically thinking since the payment date wasnt changed then it means payment is the 15th. Then yesterday we got disconnected n when i ask they say i didnt pay for june n aug. I send proof of payment n it appears that my ref number was incorrect, its ok they can fix that right? Thats what i thought. I then ask them to reconnect me since i sent proof n that since payment is due on the 15th of aug for aug then it will be paid on the day. They say no they cant reconnect me since the money is due. Njani coz they never changed the payment date. Then they send me an sms to say that my account has been handed over to their lawyers n i should hand in their drvice. Njani when i do not owe? Ive handed over my case to the lawyers but i wanted to send it through again to your complains department. What they are doing is not fair plus your consultant are rude and dont know knowledge about customer service,its like illiterate hobos were taken from the street and given jobs when the dont have any customer service training or experience. The fact that theres a contract inplace doesnt mean a thing. It was better if they said i did miss my payment date but to be disconnected before payment date is bull. Veza is The worst service provider ever.they way they conduct business will cost them ine day