VFS Global Refund nightmare process, months later no money back in sight!!!

If only i could rate the VFS Global refund contact centre a negative, i'ld do it a million times. I still dont understand why they have a dedicated "Refund" line, yet they can’t even resolve anything. Why waste resources if all they say is "Please send an email to brucel@vfsglobal for escalation", yet he never replies anything. I initiated a refund on the system on 23 December 2025, sent through supporting documents but still, almost 3 months now no feedback or even acknowledgements for my money back. Why do they even say that refund takes 20 business working days, yet they can’t honor it. Clearly their profiting from clients' refund monies and not reimbursing us what’s due. Misrepresentation on their side. I have called countless times to resolve this, but I keep getting directed to Bruce, but he doesn’t even say anything. I wish they could just let us know that whatever we pay is non-refundable unlike make us look stupid following up knowing they won’t pay back the money. I’m highly disappointed by the finance department and it’s a let down because they appointments are very efficient, i went to the Pretoria branch. To everyone, initate a refund request at your own risk because you might fight for your life trying to get it back.