Above and beyond the call of duty

<p>We recently had the opportunity to visit the Victoria Falls, and to stay at the prestigious Victoria Falls Hotel. Not only was the hotel and the grounds beautifully kept, but the staff were exceptional. Although, there are too many staff members to thank, including the groundsmen, the room staff, the chefs, the security personnel, and all the support staff, I would like to extend a special word of gratitude to Bongani, one of the hotel managers and Leonard, our waiter at breakfast.</p> <p>Bongani was immersed in making sure that everything was perfect for us. His s****s and professionalism show the highest level of commitment to service excellence. He was most kind and also most involved in ensuring that the camera we had left behind, was returned to us. This shows the commitment and honesty of each and every staff member to its guests!</p> <p>Leonard was a mind-reader. We did not even need to mention what we needed, it was attended to before we could utter a word! We also loved chatting to him, his warm smile, and his attention to detail. Bongani and Leonard are the best of the best, and we thank them with all our hearts.</p> <p>We deeply appreciate the excellence in service, the smiles and the passion for the job exhibited by each and all staff members of the Victoria Falls Hotel. The top stars bestowed on the hotel are because of its exceptional staff.</p>