Poor service, we won't be back!

Very poor service. It was our first time there so we were unsure where to go - nobody offered to help us. Eventually when we made it into the office the lady at the desk was unbelievably unhelpful and gave us one word answers. We actually wanted advice but we could see we were not going to get it. After paying, we were told to follow another lady who disappeared and hadn't told us where to go to collect our bags. When we did find out, it was a vague gesture to reverse down a lane. The workers were then frustrated with us because we hadn't reversed enough. The workers did not greet us and proceeded to converse with each other extremely loudly, without paying attention to how many bags they were loading, we had to count. There was no expertise as to how the car should be loaded and we had to repack it ourselves when we left. Extremely disgusted. We will certainly not be back.