Villa fragrance are big time ****mers

I ordered on the 4th of September I haven't receive my order yet, they just tell me we will deliver your order tomorrow or we will do a follow up on your order, what annoys me the most is that they never get back to me I have to be the one asking them all the time and they ignore me, all I want is for them to give me a refund because they clearly don't appreciate their customers and they are big ****mers.