Dishonest Owner

<p>I canceled a booking for the above accomodation with Booking.com who advised me that there is a cancelation fee which I could discuss with the owners of the accomodation.</p> <p>I contacted them and after several mails (in which they attempted to claim that Booking.com charges the cancelation fee, which booking.com denied) they agreed not to charge the cancelation fee and confirmed that they had instructed Booking.com to pay me back.</p> <p>Several weeks later after not having received any refund, I contacted Booking.com who advised me that they do not pay the refund and that I must get it directly from Villa Hout Bay.</p> <p>Once again I contacted them, during the conversation one of their staff confirmed that they had already got someone else for the booking. To which I was very happy as it meant they would not be losing out anything due to my cancelation.</p> <p>It took another few weeks to actually get my refund, and they still deducted the cancelation fee. Since then I have tried to query it with them but they just ignore my e-mails.</p>