Horrific treatment from staff- THE BAY HOTEL CAMPSBAY

THE BAY HOTEL CAMPSBAY - Absolutely shocking and disturbing my husband and myself decided to visit the bay hotel for mocktails AND A light meal with saying that we made a booking reservation. When arriving the waiter approach us and we ordered I said I would like to have the mocktails at the pool side please and went down we found a lovely spot with two pool chairs available we made ourselves comfortable after 10 -15 mins later a Caucasian tall man dressed in black no name badge no intro no logo on any of his clothing (saying his the manager or senior) with teeth yellow like his never used a tooth brush in decades. Approaches us and speaks loudly in a arrogant tone we are not allowed to sit here this area is only for paid residents and are you a resident? Can you afford to stay here? You are welcome to pay R750,00 as a day visitor he was so rude and the manner in which he approach us was utterly disgusting and embarrassing to say the least he mentioned there are cheaper options you know ...to insinuate my affordability a darn insult ... Is this The Bay caliber of staff racist and arrogant ????? Or is it because the color of my skin was not the same as his including the guest staying there, Was I getting drinks for free "NO!!!! A PAYING CUSTOMER" I SAID PLEASE CANCEL OUR ORDER WE ARE LEAVING. I would have respected him to say in a polite manner in a soft tone, this is a once off ill bring your drinks but in future you not allowed to sit here. I would have gladly accepted that. I would like to know this horrible person's name and a full explanation and apology from him directly in detailed written I would like to know what is The Bay hotel going to do about this matter how are they going to fix this at the end of it i was a customera paying customerlike any one else having a drink or staying ?????? I expect feedback asap... Not only did he embarrass me infront of the guest but I felt extremely humiliated.