Bad Tourism Experience

On the 30 March 2019, my family and I decided to take a quick break from the busy Joburg to Durban. As we were driving we felt a need to stop by and as my husband was tired of driving, we searched for a nearby accommodation and Village Lodge Harrismith was along our way.

As we reached the destination around 23:30 PM, there was no receptionist and I ended up calling ********** and the lady gave us a number of the person that was in the premises to dial. Then the receptionist approached my husband, who said they only accommodate two people in their rooms but we were traveling with our boys, aged 8 and 2. My husband tried to reason with the guy, who wasn't willing to break his law even thou he saw my kids and offered to pay more but he didn't budge, he instead referred us to other places as he claimed that his manager would disapprove.

The website didn't say anything about their rules and we wouldn't have wasted petrol, time and mileage trying to reach the place. I then phone the lady again in Pretoria, who apologized as she works at a different branch and said such rules didn't apply at her work place. We had to look for another place in the middle of the night.

I am so appalled with the service as, firstly it's companies like these that contribute to the HIGH ROAD ACCIDENT RATES, secondly the fact that they turn children away, thirdly, no tourist would appreciate such harsh treatment.

May the management look into this matter and be flexible with rules if you want to make money in the Hospitality industry. No one wants to drive tired with kids. Think safety first, Easter is around the corner, please show some South African love! UBUNTU

Regards, Nono