Vincent Pallotti Hospital Accounts Department Terrible Service

Had a procedure at this hospital. I am on an executive plan and was still made to pay a deposit. I have contacted their accounts as my medical aid paid for everything but R49. Medical aid said I need to contact hospital. Their accounts department is ridiculous. First they said no refund is due although the claimed amount was paid by MA. Their accounts said they will call me back. I said no I want to sort this out immedicately to which she said she has other people calling in and she will call me later. I asked to speak to a supervisor and she said no she will call me back to explain. I once again said I am also a caller and she must finish my query before going on to other calls. Eventually the phone was put down. So being on the highest plan with a medical aid and still having to deal with this. Unacceptable.