TERRIBLE TERRIBLE TERRIBLE CLIENT SERVICE

My experience with this supplier has been absolutely terrible the past 8 months trying to sort out my heat press machine that purchased from them in 2016 which was still under warranty last year when i contacted them for assistance. My machine needed repairing because it was faulty, they came out to check out the machine to do repairs and it didnt work so they said they need a new part which was gonna be here in 2 weeks time. Long story short, 2 weeks has turned into 8months later and i still dont have my machine fixed and the manager of Vinyl Africa, MIKE is just not giving me any proper feedback returning my emails when isend them, i have to resend them a few times when he eventually bothers to return them its no use any way. It is ABSOLUTE TERRIBLE TERRIBLE TERRIBLE CLIENT SERVICE, I AM DISGUSTED.