Virbac Backhome
Claimed Business
|5|2 Reviews (last 12 months)|This business does not respond to reviews
Virbac Backhome
Claimed Business
|5
2 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Virbac Backhome consistently delivers exceptional pet microchip support that customers describe as fast, friendly, and highly efficient. A recurring theme is appreciation for individual staff assistance, particularly around registration, ownership changes, and certificate updates, with customers frequently mentioning rapid email response times and easy resolution of queries. Pet owners express genuine gratitude for the technology reuniting them with lost pets, and many highlight the personalised service experience. Minor friction is occasionally noted around initial telephonic connection quality and data accuracy between partner organisations.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Virbac Backhome
How is Virbac Backhome rated on Hellopeter?
Hellopeter has tracked Virbac Backhome across 533 reviews. Virbac Backhome hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Virbac Backhome? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLD
Letani D
1 reviews | Active since Apr 2014
5 Jan 2026, 15:13
Exceptional support from Kovilan
I received exceptional support from Kovilan Nagia! He made it so easy to register my pet on their site, even with a microchip from another company. He was fast, efficient, and friendly and it was an absolute pleasure to be helped by him!
Helpful (0)
|Replies (0)LD
Letani D
1 reviews | Active since Apr 2014
5 Jan 2026, 15:13
Exceptional support from Kovilan
I received exceptional support from Kovilan Nagia! He made it so easy to register my pet on their site, even with a microchip from another company. He was fast, efficient, and friendly and it was an absolute pleasure to be helped by him!
0
Replies (0)V
Vee
1 reviews | Active since Nov 2022
25 Aug 2025, 13:29
EXCELLENT SERVICE EX KOVILAN NAGIA
I have had to access a recently chipped pet and change alternate contact details on both chipped pets. Kovilan Nagia is SIMPLY THE BEST. Service and timeous response is beyond excellent. Perhaps Virbac should clone this efficient human. THANK YOU KOVILAN.
Helpful (0)
|Replies (0)V
Vee
1 reviews | Active since Nov 2022
25 Aug 2025, 13:29
EXCELLENT SERVICE EX KOVILAN NAGIA
I have had to access a recently chipped pet and change alternate contact details on both chipped pets. Kovilan Nagia is SIMPLY THE BEST. Service and timeous response is beyond excellent. Perhaps Virbac should clone this efficient human. THANK YOU KOVILAN.
0
Replies (0)