VL
Virgo Logistics
Unclaimed Business
VL
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Oct 2018, 14:09
Virgo Logistics - I don't recommend them at all!
Not a good experience with this company at all. I send 28 plastic chairs and 14 school tables to Richards Bay through #Virgologistics. I told their company representative to better a quote a got from another #logistics company. She phoned me with a price and I must have understood her incorrectly. The next day she WhatsApp me the amount of R15068.11 for the delivery. I was shocked at the price and told her to stop the delivery immediately. She told me if they don't do the payment they will not release the goods and keep the goods for themselves. The conversations went backwards and forward for two days and on the end, I phoned the third part they used to transfer the goods through to Durban. The manager told me in Afrikaans the following. His words were "hulle trek die dam onder die eend se gat uit". I then decided to phone the operational manager again at Virgo. I told him what the manager said from the third party company and he told me that he will request new dimensions and a new fee. Later the day his representative phoned me with a price of R4817.32 delivered to Durban and not even to my client in Richards Bay. Now, surely the courier company should have made sure that the dimensions and weight of the goods were right when booked in and the right price charged to the client.....but in this instance, the clients always get the blame! I know for a fact they still ripped me off with the latest price, but something things a person just have to let go...Not even a sorry or anything after 3 days and very poor customer service.....I will never ever recommend #VirgoLogistics from #Capetown. #Logistics #virgologistics #courier
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Anonymous
1 reviews | Active since Jan 2020
12 Oct 2018, 14:09
Virgo Logistics - I don't recommend them at all!
Not a good experience with this company at all. I send 28 plastic chairs and 14 school tables to Richards Bay through #Virgologistics. I told their company representative to better a quote a got from another #logistics company. She phoned me with a price and I must have understood her incorrectly. The next day she WhatsApp me the amount of R15068.11 for the delivery. I was shocked at the price and told her to stop the delivery immediately. She told me if they don't do the payment they will not release the goods and keep the goods for themselves. The conversations went backwards and forward for two days and on the end, I phoned the third part they used to transfer the goods through to Durban. The manager told me in Afrikaans the following. His words were "hulle trek die dam onder die eend se gat uit". I then decided to phone the operational manager again at Virgo. I told him what the manager said from the third party company and he told me that he will request new dimensions and a new fee. Later the day his representative phoned me with a price of R4817.32 delivered to Durban and not even to my client in Richards Bay. Now, surely the courier company should have made sure that the dimensions and weight of the goods were right when booked in and the right price charged to the client.....but in this instance, the clients always get the blame! I know for a fact they still ripped me off with the latest price, but something things a person just have to let go...Not even a sorry or anything after 3 days and very poor customer service.....I will never ever recommend #VirgoLogistics from #Capetown. #Logistics #virgologistics #courier
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Sarah Berrington-Smith
1 reviews | Active since Jan 2020
9 Jun 2015, 08:50
PAID ACCOUNT IN FULL
We are happy to inform you that Virgo has paid their account in full and no further action will be required. Thank you for the payment it is much appreciated.
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Sarah Berrington-Smith
1 reviews | Active since Jan 2020
9 Jun 2015, 08:50
PAID ACCOUNT IN FULL
We are happy to inform you that Virgo has paid their account in full and no further action will be required. Thank you for the payment it is much appreciated.
0
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Sarah Berrington-Smith
1 reviews | Active since Jan 2020
20 May 2015, 10:52
REFUSES TO PAY HIS ACCOUNT WITH US
We supplied Virgo Logistics with drivers to deliver their goods from A to B. They hired them for a period of time and we billed them according to timesheets that Virgo signed off in acceptance of the hours worked by our drivers. They then just refused to pay their account and made pathetic excuses about my drivers and how bad they were. The problem is that these complaints were made 3 months after we stopped supplying them (due to non payment) and only due to me saying I would hand them over to my legal department. They received drivers that generated them income by delivering their stock for them and I paid the drivers their wages for the period they worked at Virgo Logistics - so at the end of the day I am out of pocket and Gerhardt Theron at Virgo refuses to settle my account. He is aware that to try and sue for anything under R12 000.00 is costly and never ends with good results as the court costs are high and it ends up costing more. This type of business behaviour is extremely dangerous, I am a small company who relies very much on our clients to pay us for work done (as we pay wages to the staff prior to receiving money from the client). They should be closed down!
Helpful (0)
|Replies (0)SB
Sarah Berrington-Smith
1 reviews | Active since Jan 2020
20 May 2015, 10:52
REFUSES TO PAY HIS ACCOUNT WITH US
We supplied Virgo Logistics with drivers to deliver their goods from A to B. They hired them for a period of time and we billed them according to timesheets that Virgo signed off in acceptance of the hours worked by our drivers. They then just refused to pay their account and made pathetic excuses about my drivers and how bad they were. The problem is that these complaints were made 3 months after we stopped supplying them (due to non payment) and only due to me saying I would hand them over to my legal department. They received drivers that generated them income by delivering their stock for them and I paid the drivers their wages for the period they worked at Virgo Logistics - so at the end of the day I am out of pocket and Gerhardt Theron at Virgo refuses to settle my account. He is aware that to try and sue for anything under R12 000.00 is costly and never ends with good results as the court costs are high and it ends up costing more. This type of business behaviour is extremely dangerous, I am a small company who relies very much on our clients to pay us for work done (as we pay wages to the staff prior to receiving money from the client). They should be closed down!
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