Double charged - no refund

I am formally lodging a complaint regarding an unresolved billing error and the lack of response from your Tygervalley branch.

On 24 April, I was charged for an item that I did not receive. The transaction was processed by Charnique. Despite multiple attempts to resolve this matter via telephone and email, I have received no response to date.

While I acknowledge that cashier errors can occur, the failure to address and rectify this issue is unacceptable. I have yet to receive a refund, and as I do not reside in the area, returning to the branch in person is not a practical solution.

Furthermore, my attempts to escalate the matter to management have been unsuccessful due to communication limitations. It is reasonable to expect that staff in a retail environment are able to assist customers in English where required.

This matter raises serious concerns regarding internal controls and customer service standards. I request immediate investigation and resolution, including reimbur*****t of the incorrect charge without further delay.

Failing prompt resolution, I will have no alternative but to escalate the matter in line with my rights under the Consumer Protection Act, including lodging a formal complaint with the National Consumer Commission for investigation.