AR
Ashlee R
Active since Apr 2017
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Double charged - no refund
I am formally lodging a complaint regarding an unresolved billing error and the lack of response from your Tygervalley branch. On 24 April, I was charged for an item that I did not receive. The transaction was processed by Charnique. Despite multiple attempts to resolve this matter via telephone and email, I have received no response to date. While I acknowledge that cashier errors can occur, the failure to address and rectify this issue is unacceptable. I have yet to receive a refund, and as I do not reside in the area, returning to the branch in person is not a practical solution. Furthermore, my attempts to escalate the matter to management have been unsuccessful due to communication limitations. It is reasonable to expect that staff in a retail environment are able to assist customers in English where required. This matter raises serious concerns regarding internal controls and customer service standards. I request immediate investigation and resolution, including reimbur*****t of the incorrect charge without further delay. Failing prompt resolution, I will have no alternative but to escalate the matter in line with my rights under the Consumer Protection Act, including lodging a formal complaint with the National Consumer Commission for investigation.
0 replies
22 months ago
False advertising. The vouchers are a lie
I app**** for a contract online and got approved for the deal. Its a Huawei 12i with ear pods and the deal included a R500 pnp voucher and R500 Huawei voucher. I received the phone but heard nothing regarding the vouchers. I contacted the Mtn team via email and got passed around. I went into the store and was told they can't assist online customers but told me how to do the QR code on my phone for the Huawei voucher And not pnp. I then got home and used the QR code only to see it expired. Till this date I haven't received any response for vouchers that is owed to me. This is false advertising and I would have rather stayed with Cell c instead of being messed about with a company that draws in customers but lacks the service they offer.
0 replies
40 months ago
No respect
Went to KFC Brooklyn for breakfast and the woman couldn't hear what we were saying when placing an order. I kept raising my voice and she still couldn't hear so we went to the window to pay so we can order there and as we drive there. She starts shouting at us. Her name is Zindeela. It was at 8.30am on the 25th of February 2024. The kfc in Brooklyn cape Town. We ended up not ordering because I cannot order food by someone that cannot hear everytime I speak.
0 replies
42 months ago
Worms in flour
I am honestly so disgusted. I purchased golden cloud from checkers Bothasig in Cape Town last week. I opened it this evening and there was eggs and worms in it I actually took a video and a few pictures.I don't think I'll ever recover from this. I had to throw the whole thing away.
0 replies
45 months ago
Upgrade fail
I have been with Cell c for many years and have always made my payments. This is my 3rd contract with cell c. And now I get told I cannot take another contract out as I'm on debt review but they can offer me a Sim card for R100 a month where i made payments monthly on time for R219. I honestly don't understand how they cannot offer another deal where they can see payments always gets made and I have been a loyal customer. I went into the store and made a few phone calls. The retention team offered a call back but nobody called me back. I got this current phone while on debt review and had no issues with upgrading.
5 replies
55 months ago
Driver ran off with meal I paid for
I order food at 12.46. Tracked my order and delivery time was 13.15. It then changed to 13.25 and then it changed to 13.35. I called the KFC Milnerton branch and they said they gave the food to the driver and confirmed my order. The driver then cancelled my order after he received the food. And kfc sent a text saying they will refund me my money as the driver couldn't deliver. He clearly was enjoying the meal meant to be delivered to me as his lunch. And now I am struggling to get a refund as they say I must wait 3 to 5 days. Clearly this happens all the time because they couldn't apologize properly either. And gave attitude when I insisted on speaking to a manager via their kfc chat online. I spoke to Bridget from KFC Milnerton and she advised someone needs to pay for the food that driver took. Which better not be me.
0 replies
55 months ago
Driver ran off with the meal
Hi, I order food at 12.46. Tracked my order and delivery time was 13.15. It then changed to 13.25 and then it changed to 13.35. I called the KFC Milnerton branch and they said they gave the food to the driver and confirmed my order. The driver then cancelled my order after he received the food. And kfc sent a text saying they will refund me my money as the driver couldn't deliver. He clearly was enjoying the meal meant to be delivered to me as his lunch. And now I am struggling to get a refund as they say I must wait 3 to 5 days. Clearly this happens all the time because they couldn't apologize properly either. And gave attitude when I insisted on speaking to a manager via their kfc chat online. I spoke to Bridget from KFC Milnerton and she advised someone needs to pay for the food that driver took. Which better not be me.
0 replies
57 months ago
Same problem. Different month.
I will continue to make a complaint every month on Hello Peter until Cell C's staff can figure out how to do their job properly. I have been asking since March for my account to be corrected regarding my payment order. I ended up cancelled my debit order 2 months as Cell C had a so called technical issue where they attempted to take double payment in 1 Month. Now as I mentioned before. I make payment on time. But Cell C is too incompetent to send out a monthly invoice via email on time but expect me to make payment on time. I now received a threatening message that they will disconnect my service since payment hasn't been received for R507.96. AND THIS IS WHERE I GET SO ANNOYED BECAUSE THIS IS NOT MY MONTHLY INSTALLMENT. MY MONTHLY INSTALLEMENT IS R218.99. I CANNOT UNDERSTAND WHERE THE **** GOES WRONG OF MESSING UP MY INVOICE. I'VE DECIDED TO MAKE PAYMENT ON THE CELL C APP BUT THE REMAINING AMOUNT IS THERE BECAUSE LIKE I MENTIONED BEFORE NOBODY AT CELL C KNOWS HOW TO DO THEIR JOB. I WANT THIS CORRECTED. AS IN ASAP.
4 replies
59 months ago
Double dbeit orders
Hi, I cannot deal with this pathetic customer service of Cell c. My debit order is the 1st. But yet on going issue since March on my account. It goes off days after the 1st. AND TO MAKE IT WORSE! IT'S NOT FOR THE AMOUNT I SIGNED FOR. It's always more. It's supposed to be for R220. This month they have taken nearly R500. I get no invoice. I send emails. No ****in response. It's beginning to **** me off. My family has the same issue but there's get resolved same day where 2 payments where taken. I had to cancel my payment on my banking app. And I have requested for my debit order with cell c to be cancelled but still nobody has emailed me back. I need this resolved by end of business day today. I need my monthly invoice sent and a response as to why the incorrect amount was taken once again. My cell c app shows arrears over R600 when I always make payment. So tell me WHY IS THIS HAPPENING.
4 replies
60 months ago
Hot drink instead of cool drink
Hi, I order via Uber Eats from MAC Donald's Milnerton. I received my order in the given timescale However I never received my corn in a cup with my order. And my stoney Zero was literally a Zero out of ten. Reason for this, it felt as if it came out the oven. My drink was so warm. It's still on my desk as I type this. It's so hot. And I called the branch to find out why and the lady said it's not their fault and I need to call Uber eats. Now Uber eats doesn't make Mac d. So why should I blame Uber Eats when my drink was hot plus I never received part of my order. I STILL NEVER RECEIVED A REFUND EITHER. Very upsetting.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
18 (94.73684210526316%)